Legal

Refunds

Thirty days, no argument. Here is how and when.

The rule

If the service does not suit you, write to contact@aptenda.com within thirty days of a payment: we refund the last month in full, with no justification asked. Refunds are processed within seven working days back to the original payment method.

Why it is simple

Because a complicated refund costs more than it saves, in time and in reputation. And because a user who stays for lack of a way out is not a customer, it is a reprieve.

Cases where we refund without being asked

A service outage of more than twenty-four consecutive hours in a month. A double charge. A subscription left active after a cancellation request. In those three cases we detect the incident and return the money.

What is not refunded

Months before the last one, where the service worked. An account closed for manifestly abusive use, for instance automation diverted to send mass applications on behalf of third parties.

Cancelling

Cancellation is one click from your space, with no email to us. It takes effect at the end of the paid period, and your account returns to the free plan while keeping your data.

Last updated : 2026-08-29