* Exciting opportunity in an international SME
* Start: Immediately or upon agreement | Location: Rotkreuz | Attractive salary
## About Our Client ##
Exciting opportunity in an international SME
## Job Description ##
* Receiving, recording, and processing international customer orders via telephone, written correspondence, and electronic channels, leveraging the international order portal.
* Coordinating timely shipment execution and invoicing, while monitoring partial deliveries and inventory availability and manage yearly Price Adjustments communication in collaboration with commercial lead.
* Receiving, processing, and independently resolving customer inquiries.
* Recording and processing of logistical customer complaints and returns.
* Customer account creation and maintenance of customer master data.
* Monitor and manage the shared email in-boxes including coordination with internal stakeholders as required.
* Support in customer-side shortage management in close coordination with Commercial.
* Coordination and ensuring timely product registration across the European region to support product launches.
* Demand Planning - Liaise with production planning on demand for all local hubs.
* Support with ad-hoc finance and accounting tasks.
* Trade marketing support. Management of all POS/GWP related marketing orders and developments together with the Brand Management team
* Maintain digital Marketing and Customer Relationship platforms.
* Close collaboration with other departments to foster an efficient and effective working environment (hands-on approach)
## The Successful Applicant ##
* Completed commercial/business administration qualification (abgeschlossene kaufmännische Lehre) with relevant professional experience.
* Min. 3-5 years of experience in similar position preferred, ideally in a dynamic SME environment
* Language Skills: English & German needs to be business fluent and Spanish is an advantage
* Strong customer-centric mindset with a focus on service quality and responsiveness
* Coordination with other departments to enhance efficiency and effectiveness, including sharing best practices
* Excellent MS Office skills, especially Excel; strong ERP experience (Business Central/Navision is an advantage)
* Experience from an international group and work environment
## What's on Offer ##
Interested in this opportunity as your next career step?
If so, I look forward to receiving your application.
Quote job ref
JN-092026-7112215
Job Function
Logistics, Procurement & Supply Chain
Specialisation
Customer Service
Industry
FMCG (Fast Moving Consumer Goods)
Where
Zug
Contract Type
Permanent
Job Reference
JN-092026-7112215