Infrastructure & Observability Engineer | FORFIRM

#### Infrastructure & Observability Engineer #### * Lugano, Switzerland * Tempo pieno * In sede Candidati ora Conosci un talento? Condividi: -------------------- 1. 2. Posizioni aperte 3. Infrastructure & Observability Engineer 1. 2. Infrastructure & Observability Engineer ##### Descrizione del lavoro: ##### FORFIRM is providing solutions to real business challenges for our clients through innovation and deep industry understanding. We pride ourselves on being a knowledge-based company, with no barriers or pre-built solutions, we listen to our clients and solve their unique problems. At FORFIRM, we are creating a culture where each person can define their own role parameters and speak their mind without any hesitation. We are a true meritocracy, where individual results define each person-s career path. **We are looking for an experienced and motivated Infrastructure & Observability Engineer to join our lively international team and work on projects for Europe's leading brands.** ## Responsibilities ## ### Infrastructure Management ### * Manage, maintain and evolve enterprise Linux infrastructures based on Red Hat Enterprise Linux and Debian platforms. * Support the administration and optimization of containerized environments based on Docker and Kubernetes. * Ensure system reliability, availability and performance through proactive infrastructure management and continuous improvement initiatives. * Contribute to patch management, system hardening and infrastructure lifecycle activities. ### Observability & Monitoring ### * Design, implement and manage enterprise monitoring and observability solutions. * Develop dashboards, alerts and reports to provide actionable insights into system performance, availability and operational health. * Manage and optimize monitoring platforms including Splunk, Icinga, Grafana, Prometheus, Dynatrace and related technologies. * Implement automated monitoring solutions for infrastructure, applications and business-critical services. * Support the evolution of observability frameworks through the adoption of industry best practices. ### Automation & DevOps Integration ### * Employ DevOps and Infrastructure as Code best practices to automate deployment, configuration, monitoring and operational processes. * Design and maintain automation workflows using Ansible, Terraform and Python. * Integrate monitoring and observability solutions within CI/CD pipelines and operational processes. * Promote operational excellence through automation and continuous improvement initiatives. ### Scripting & Integration ### * Develop and maintain scripts to automate operational tasks and system integrations. * Integrate monitoring, CMDB and ITSM platforms through APIs and automated workflows. * Support data consistency and process standardization across multiple infrastructure platforms. ### Configuration & Asset Management ### * Support the administration and maintenance of configuration management databases (CMDB), preferably Device42. * Ensure accurate asset inventory, dependency mapping and infrastructure documentation. * Contribute to configuration governance and operational best practices. ### Security & Compliance ### * Support the implementation and management of solutions for the centralized administration of secrets, credentials, keys and digital certificates. * Collaborate with security teams to ensure infrastructure monitoring complies with internal standards and regulatory requirements. * Support auditing, reporting and compliance-related initiatives. ### Collaboration & Documentation ### * Act as a subject matter expert for infrastructure monitoring and observability technologies. * Produce and maintain technical documentation, procedures and operational guidelines. * Collaborate with infrastructure, development, security and operations teams to ensure service excellence and operational resilience. ## What We Are Looking For ## ### Experience ### * Proven experience in infrastructure administration, monitoring and observability in enterprise environments. * Solid background in DevOps methodologies, automation and operational excellence practices. * Hands-on experience with infrastructure monitoring, logging and alerting platforms. * Experience working in complex and highly available environments. ### Technical Skills ### * Strong knowledge of Linux system administration, particularly Red Hat Enterprise Linux and Debian. * Experience managing Docker and Kubernetes platforms. * Strong expertise with Splunk for log management, monitoring and dashboard development. * Experience with Icinga, Zabbix, Dynatrace, Prometheus, Grafana and similar observability tools. * Familiarity with monitoring concepts including metrics, logs, traces, alerting and performance analysis. * Experience with Ansible and Terraform for infrastructure automation and patch management. * Knowledge of CMDB platforms, preferably Device42. * Experience with centralized solutions for managing credentials, secrets and certificates. * Proficiency in Python scripting and automation. * Good knowledge of Git and version control practices. * Experience designing and implementing automated web monitoring and application health checks. ### Soft Skills ### * Strong problem-solving skills with a proactive and results-oriented mindset. * Excellent communication, collaboration and documentation abilities. * Ability to work effectively in a dynamic and fast-paced environment. * Strong analytical thinking and attention to detail. * Continuous improvement mindset and passion for automation. ## Preferred Qualifications ## * Experience in financial services, banking or other highly regulated industries. * Previous experience in Site Reliability Engineering (SRE), Platform Engineering or Infrastructure Engineering roles. * Experience defining enterprise monitoring and observability frameworks. * Knowledge of ITIL processes and operational governance frameworks. * Relevant certifications