Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon?
Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.
Want to learn more about social media regulation, online free speech, internal controls or maybe even learn about EU policy making? Apply now, start your career supporting this exciting team.
Day-to-day responsibilities:
• Review user reports regarding website content
• Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
• Make well-balanced decisions and help resolve inquiries to defined policies and procedures
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
• Review sensitive content, sometimes involving graphic or disturbing subject matter
Requirements
Fluency in Czech (at least C1 level, ideally native)
• B2 level of English
• Availability to work in 3 shifts, 7 days a week (24/7 availability)
• Excellent communication (verbal and written) and interpersonal skills
• Quick learner and adaptable to learn new processes, concepts, and skills
• Excellent organizational and time management skills
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
• Have a neutral mindset to alternative video content that needs classification
• Holder of a Portuguese residence permit/EU citizenship
Benefits
• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• You will be based in the client premises in Oeiras
• Free shuttle service to work
• Training & development opportunities
• Competitive salary & relocation allowance and assistance*
• Free fruit, coffee, tea and water and a lot more!
*Relocation package is only for candidates relocating from outside of Portugal