Technical Operations Manager

Antenna Group is a leading international content, media and entertainment organization, owning and operating a diverse portfolio of global media assets across a variety of platforms: Television, Pay TV, OTT, Radio, Cinema Exhibition, Digital, Music, Publishing and Education, throughout Europe, North America and Australia. Antenna Group is currently seeking, to cover the following position: Technical Operations Manager About the Role The Technical Operations Manager for antenna.gr Digital is a senior, hands-on leadership role responsible for ensuring the reliability, performance and scalability of all digital products and infrastructure. You will own the end-to-end technical operations of Greece's most-visited WebTV platform, coordinating cross-functional teams across engineering, DevOps, streaming infrastructure and QA to deliver a seamless user experience to millions of viewers every month. Job Description Platform & Infrastructure Management • Own the availability, performance and stability of antenna.gr and all associated digital properties. • Lead incident management: define SLAs/SLOs, drive rapid resolution and conduct thorough post-mortems. • Oversee CDN strategy, video streaming pipelines and adaptive bitrate (ABR) delivery for live and on-demand content. • Plan and execute infrastructure scaling to handle traffic spikes during major live broadcasts and news events. Technical Leadership & Team Management • Lead and develop a team of DevOps engineers, site reliability engineers (SREs) and technical operations specialists. • Define and enforce engineering best practices: CI/CD pipelines, deployment procedures, change management and on-call protocols. • Partner closely with product, development and editorial teams to align technical operations with business priorities. • Recruit, mentor and evaluate technical staff; foster a culture of ownership, automation and continuous improvement. Streaming & Content Delivery • Manage live-streaming operations for ANT1 TV broadcasts, sports events (e.g., Formula 1) and breaking news. • Collaborate with the broadcast engineering team to integrate OTT and traditional broadcast workflows. • Monitor video quality metrics (buffering ratio, start-up time, error rate) and drive continuous improvements. • Evaluate and implement third-party streaming technologies, CDN partners and monitoring tools. Security, Compliance & Risk • Ensure compliance with GDPR and Greek/EU data protection regulations across all digital platforms. • Oversee DRM (Digital Rights Management) systems and content protection policies. • Lead vulnerability management, security patching and disaster recovery planning. Vendor & CDN Management • Act as the primary technical point of contact for platform vendors, CDN providers and third-party technology partners. • Lead commercial and technical negotiations with CDN vendors (e.g., Akamai, Cloudflare, Fastly) — evaluating contracts, SLAs and performance commitments. • Manage vendor onboarding, performance reviews and escalations; maintain strong, productive relationships at both technical and account levels. • Evaluate new vendor solutions and conduct PoCs (Proof of Concepts) to ensure the platform stays current with industry best practices. • Collaborate with procurement and legal teams on vendor agreements, renewals and cost optimization. Monitoring, Reporting & Cost Governance • Define and maintain observability standards: logging, metrics, alerting and dashboards across all services. • Prepare and present operational KPIs, uptime reports and infrastructure cost analyses to senior leadership. • Drive cost optimization across cloud and CDN spend without compromising reliability or performance. • 5+ years of experience in Technical Operations, DevOps, or SRE, including 2+ years in a leadership role • Bachelor's degree in Computer Science, Engineering, IT, or a related field • Proven experience with OTT streaming, digital media, broadcasting, or high-traffic platforms • Strong knowledge of cloud infrastructure, containers, IaC, and CI/CD pipelines • Solid knowledge of video streaming technologies, CDNs, and content delivery optimization • Experience with monitoring and observability platforms and troubleshooting  production environments • Familiarity with Strapi CMS and Google Cloud Platform is a plus • Familiarity with TypeScript and NestJS — sufficient to review backend code, participate in technical discussions and liaise effectively with development teams • Working knowledge of Python — for scripting, automation tasks and data pipeline understanding • Appreciation of modern API design (REST, GraphQL) and headless CMS architectures is a strong plus • Strong leadership, communication, project management, and Agile/Scrum skills • Fluency in Greek and English, both written and spoken • High ethical standards, fitting with the Values of Antenna Group