Duty Baggage Services Supervisor

International Airport of Heraklion, Crete S.A. is currently looking for a: Duty Baggage Services Supervisor Responsibilities • Supports the BHS operational readiness, activation and transition (ORAT), including commissioning, testing, readiness reviews, operational trials and go-live preparations. • Validates baggage processes, system interfaces and operational procedures. • Develops, tests and activates SOPs, contingency plans, and manual fallback procedures, coordinating recovery actions when required. • Participates in risk assessments, safety and security reviews, ensuring that identified hazards are tracked and resolved. • Supports baggage service standards, KPIs, reporting and escalation activities, in accordance with the Airport Emergency Plan and applicable procedures. • Coordinates operational familiarization with airlines, ground handlers, security, and other airport stakeholders. • Monitors and verifies BHS performance, baggage flows, and operational constraints. • Ensures compliance with safety procedures within baggage handling areas. • Coordinates the immediate operational response to faults, disruptions baggage delays, peak periods and irregular operations, balancing safety, service, and operational needs. • Analyzes KPIs, identifies trends, supports occurrence investigations, and drives corrective and preventive actions for continuous improvement. • Supports occurrence reporting, investigations, and corrective or preventive actions. Requirements • Technical diploma or equivalent qualification in engineering, aviation, logistics or a related discipline • Relevant training or certification in airport operations, safety, incident management, aviation security or BHS systems is desirable • Minimum 3 years of experience in  a related field (e.g. airport operations, baggage handling, logistics) • Experience in a shift-based operational environment • Previous supervisory or team-lead experience is strongly preferred • Experience in BHS commissioning, ORAT, integrated trials or airport opening is desirable • Demonstrable experience coordinating incidents, service disruptions or contingency operations is required • Excellent command of English both oral and written • Knowledge of Greek language is strongly preferred • Ability to interpret operational and technical information from systems such as BHS supervisory controls, BRS, EDS, SCADA, AODB, BMS or CMMS Competencies • Strong operational leadership and decision-making • Excellent communication, coordination and stakeholder management skills • Strong problem-solving, organizational and analytical skills • Proactive, resilient, and customer focused, with commitment to safety and continuous improvement