Vapi (/ˈVɑːpi/):
• Voice AI that resolves, not transfers
• Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
• Trusted by 1 million developers building the future of voice agents
• Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
• Try talking to Vapi now!
Why We’re Hiring This Role:
• 99.99% call completion is the number this role drives. Vapi runs live phone calls — a p99 spike means callers drop. We’ve had 15 stability-gap outages worth learning from, and we need someone who runs incident command, owns SLOs and error budgets, and builds the reliability culture from scratch.
• This is not a bash-and-YAML role. You’ll ship code (Go or TypeScript) for services that monitor and manage the platform: auto-remediation, capacity forecasters, oncall tooling. Capacity planning, load testing, and KEDA-based autoscaling for Vapi’s wscaler and workerpool-cron-scaler are on your plate.
What You’ll Do:
• 30 Day : Join the oncall rotation. Walk the 15 stability-gap incidents and turn the patterns into a prioritized reliability backlog. Define the first set of SLOs for the call-completion path.
• 60 Day : Stand up error budgets and SLO-based alerting in Chronosphere/Prometheus for the highest-impact services. Run the first proper load test against provider rate limits and per-org concurrency. Tune autoscaling for wscaler / workerpool-cron-scaler.
• 90 Day : Ship a real platform service — capacity forecaster, auto-remediation, or oncall tooling — in Go or TypeScript. Own the postmortem process. Drive a measurable improvement in p99 call completion or MTTR.
Who You Are:
Must-haves
• You’ve run incident command and postmortem discipline at scale on a real oncall rotation.
• You’ve operated SLOs and error budgets in Chronosphere, Prometheus, Grafana, or Datadog.
• You’ve done capacity planning and load testing for production systems with real users.
• You’re fluent in Kubernetes production ops: pod crash diagnosis, HPA/VPA tuning, PodDisruptionBudgets, graceful shutdown.
• You know backpressure and autoscaling patterns — KEDA, custom metrics scaling.
Nice-to-haves
• You ship code, not just scripts. You can build platform services in Go or TypeScript (matches Vapi’s cluster-manager, database-health, wscaler, incidentManager).
• Real-time / latency-sensitive product background where degraded means a dropped call, not a slow dashboard.
Tech stack you’ll work in
• Languages: Go and TypeScript (you ship code, not just scripts), Bash.
• Observability: Chronosphere, Prometheus, Grafana, Datadog, OpenTelemetry.
• Orchestration: Kubernetes on EKS — production ops (HPA/VPA tuning, PodDisruptionBudgets, graceful shutdown, pod crash diagnosis).
• Autoscaling and backpressure: KEDA, custom metrics scaling (matches Vapi’s wscaler and workerpool-cron-scaler).
• Load testing: script-based load testing, provider rate-limit auditing, per-org concurrency auditing.
• Vapi services you’ll touch or build: cluster-manager, database-health, wscaler, incidentManager.
Where you likely come from
• A real-time / latency-sensitive product (Discord, Zoom, Mux, Twitch, Twilio, LiveKit, Cloudflare, a trading firm, a gaming backend), or a FAANG SRE / Production Engineer (Google, Uber, Twitter/X, Meta) who misses being hands-on.
• Weak fit: SRE from analytics or CRM backends where “degraded” means a slow dashboard, not a dropped call. Anyone uncomfortable reading or writing code.
Why Vapi:
• Generational impact : Build the human interface for every business
• Ownership culture : 70% of the company are previous founders
• Kind team : The founders, Jordan and Nikhil, are Canadians
• Tier-1 Investors : YC, KP seed, Bessemer Series A
What We Offer:
• Real stake : We offer a competitive salary and excellent equity ownership
• Comprehensive health coverage : medical, dental, and vision plans
• Team love : We love hanging out, and we do quarterly off-sites
• Flexible time off : take what you need
More : catered meals, transportation, gym, and a $10k annual L&D budget