Who We Are
Ultimate Performance (U.P.) is the world's leading body transformation company. We deliver exceptional client results through one simple philosophy: maximum results, minimum time.
With 29 private personal training facilities across the globe and a rapidly expanding international footprint, U.P. is far more than a gym. From world-class personal training and online coaching to training camps, premium meal preparation and results-focused supplements, we're building an ecosystem around achieving exceptional outcomes.
Technology is at the heart of that growth, and that's where you come in.
The Role
We're looking for an IT Operations Technician to join our first-line support function at a business that moves quickly and expects the same from its IT team.
Based at our Manchester City Centre Support Office, you'll be the first point of contact for IT support across our global business. You'll work hands-on across everything from setting up new devices and managing user access to troubleshooting hardware, software and connectivity issues.
This isn't simply a ticket-closing support desk role.
You'll gain practical experience across a Microsoft 365 Enterprise environment, Intune, Entra ID and a live global IT estate, while working alongside experienced engineers across infrastructure, cloud and security.
For someone looking to build a long-term career in IT operations, infrastructure or security, this is an opportunity to develop genuine, hands-on experience in a fast-growing international business.
What You’ll Do
• Act as the first point of contact for IT support requests via our ticketing system, phone and Teams, taking ownership from triage through to resolution or escalation.
• Diagnose and resolve hardware, software and network connectivity issues across desktops, laptops and mobile devices.
• Manage user accounts and access across Microsoft 365 and Entra ID, including onboarding, offboarding, permissions, MFA and password resets.
• Configure, image and deploy devices for new starters, while keeping asset and licence records accurate.
• Support Microsoft 365 applications, Intune-managed devices and core business systems across our offices and gym estate.
• Identify recurring issues and help the wider team understand and resolve the root causes, not just close the ticket.
• Create and maintain useful documentation, including SOPs, FAQs and user guides.
• Get involved in hardware refreshes, new technology rollouts and smaller IT projects across our global estate.
What we’re looking for
You'll ideally have 1–2 years' experience in IT Operations or Service Desk support, gained in a professional environment.
More importantly, we're looking for someone who:
• Has solid IT fundamentals and a genuine enthusiasm for technology.
• Enjoys getting hands-on and figuring out how things work.
• Has good working knowledge of Windows 10/11 and Microsoft 365, particularly Outlook, Teams and SharePoint.
• Troubleshoots methodically, working to isolate the cause of an issue rather than guessing at fixes.
• Can communicate clearly with non-technical colleagues without relying on jargon.
• Is organised, reliable and comfortable managing and owning a queue of tickets independently.
• Takes responsibility for problems and sees them through to resolution.
• Has a genuine appetite for learning and developing their technical skills.
It would be a bonus if you've had exposure to:
• Microsoft 365 administration
• Microsoft Entra ID
• Microsoft Intune
• The Microsoft Power Platform, including Power Automate or Power Apps
What we value
At UP, we believe in high standards and personal accountability. We look for people who embody our values:
Results-Driven: You focus on outcomes that genuinely move the needle
Own It: You take full ownership, wins, failures, & everything in between.
Passion for Progress: You’re driven by growth, not just the finish line.
Supportive & Personalised: You adapt your approach because no two people (or challenges) are the same