The Credit Controller will be responsible for managing and recovering arrears on behalf of clients. The role involves collaborating with various stakeholders and ensuring timely resolution of tenant queries.
Responsibilities
Chasing Arrears: Proactively chase arrears on behalf of clients, utilizing appropriate methods such as direct client contact or working through Client Accountants, Surveyors, or other stakeholders involved in the recovery process.
Implementing Payment Plans: Work with tenants and Surveyors to implement payment plans, ensuring they are approved and followed through for smooth arrears resolution.
Instructing Legal Action: Instruct solicitors or bailiffs as necessary, in line with recovery actions approved by clients and Surveyors.
Data Management: Maintain and manage data accuracy within property databases, ensuring that all records are up-to-date and compliant with internal processes.
Credit Control Reporting: Prepare and maintain monthly credit control reports, providing insights and updates on the status of outstanding payments and recovery actions.
Process Improvement: Continuously assess and seek improvements in Credit Control processes. Ensure the Credit Control team adheres to internal controls and industry best practices.
Resolving Tenant Queries: Address tenant queries through various channels (telephone, email, fax,
letter) to facilitate prompt payment and clear any discrepancies.
Stakeholder Liaison: Liaise with Facilities Managers, Surveyors, and Client Accountants daily to ensure
that all stakeholders are aware of outstanding invoices and payment statuses.
Supporting Surveyors and Facilities Managers: Assist Surveyors and Facilities Managers in resolving
queries and managing their portfolio effectively.
Routine Enquiries: Respond to routine enquiries (correspondence, emails, telephone calls, etc.),
always maintaining professional and efficient communication.
Database Management: Manage and manipulate databases, particularly Excel, by reformatting
reports from TRAMPS property management database into usable formats.
Ad Hoc Duties: Participate in additional projects or ad hoc duties as required by the team or business.
• Proven experience in Credit Control, finance operations, and reporting.
• Knowledge of property management is highly desirable but not essential.
• Strong interpersonal skills with the ability to communicate assertively and professionally.
• Numerate with high attention to detail in financial processes.
• Proficient IT skills, particularly in Microsoft Office applications (Excel, Word, etc.).
• Experience with Tramps/APB systems is highly desirable.