Job Summary:
The Head of IT & Cloud Services, based in Algosystems in Athens Greece, will lead and develop Algosystems’ IT & Cloud Services, ensuring secure, high-quality, and reliable delivery to enterprise customers while building scalable and profitable Managed Services.
What You Will Do:
The role combines technology leadership, service management, customer engagement, and people development.
Job Responsibilities
• Lead IT Infrastructure & Cloud Services delivery, ensuring reliability, SLA performance, operational excellence and customer satisfaction.
• Develop and evolve the Managed Services portfolio across on-premises, hybrid and multi-cloud environments, introducing new services and capabilities.
• Drive standardization, automation, observability and continuous improvement to increase service quality, scalability and efficiency.
• Act as a senior technology and service partner for customers, collaborating with Sales and Presales on major opportunities, solution design and technology roadmaps.
• Manage strategic vendor and partner relationships, supporting technology capabilities and business growth.
• Own the domain’s performance, including capacity, utilization, cost efficiency, budgeting, growth and profitability.
• Build, coach and develop high-performing teams through structured skills development, certifications, career paths and succession planning.
• Collaborate across technology, delivery and commercial teams to deliver integrated solutions and services and identify opportunities for business growth.
Qualifications and Work Experience
• 10+ years of experience in IT Infrastructure, Systems or Cloud, including technical leadership and people management experience.
• Strong knowledge of enterprise infrastructure, compute, virtualization, storage, backup, data center and cloud technologies.
• Strong understanding of hybrid and multi-cloud architectures and services, including Microsoft Azure, AWS and other major cloud platforms.
• Experience in Managed Infrastructure & Cloud Services and supporting large and complex enterprise environments.
• Understanding of cloud migration, modernization, automation, observability and infrastructure management.
• Demonstrated experience in coaching, training and developing technical professionals.
• Strong customer orientation combined with commercial and financial awareness.
• Experience in developing and launching new managed services or capabilities will be considered an advantage.
• University degree in a relevant technology discipline; professional or cloud certifications are desirable.
• Excellent command of English, written and spoken.