Client Services Specialist (Chinese)

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Responsibilities: • Support our clients at all levels. • Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls. • Assist clients with the KYC procedure. • Provide a tour around the trading platform. • Build client trust and satisfaction through professional support and training. • Be keenly aware of the competitive landscape and understand financial markets. • Collect clients’ feedback and analyze how clients’ experience can be improved. • Keep open communication between the departments to resolve any issues Requirements: • Proficiency in English & Chinese - C1+ level. • Advanced interpersonal and communication skills. • Ability to listen to clients and your team’s needs and find solutions. • Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote). • Excellent communication skills, both verbal and written.