Training & Quality Assistant Manager (Back Office)
Job Description
Position Summary
• Responsible for maintaining and improving quality standards, training programs, and process efficiency across back-office operations.
• Leads quality and training teams while ensuring compliance with client requirements and business goals.
Key Responsibilities
• Support Six Sigma and continuous improvement initiatives.
• Work with departments to identify and implement process improvements.
• Maintain client quality standards and achieve quality targets.
• Analyze quality metrics and implement action plans.
• Design and deliver training programs and materials.
• Update employees on process and policy changes.
• Lead Quality Auditors, QA Specialists, and Trainers.
• Build strong relationships with clients and stakeholders.
Minimum Qualifications
• Bachelor’s degree in any discipline.
• 5+ years of experience in Lean/Six Sigma, process improvement, or process design.
• 2+ years of Training & Development experience.
• 5+ years in Quality, Training, or Team Lead roles.
Preferred Certifications
• Six Sigma Yellow Belt or Green Belt.
• Train-the-Trainer or Training & Development Certification.
Required Skills
• Strong verbal and written English communication.
• Knowledge of quality tools and basic statistics.
• Proficiency in Microsoft Office.
• Excellent facilitation, presentation, and stakeholder management skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to lead teams and drive performance improvements.
• Willingness to travel internationally.