Voyago, a division of Transdev Ontario, is hiring Operations Supervisor to support shuttle operations at Billy Bishop Toronto City Airport.
Position Overview:
Reporting directly to the Operations Manager, the Supervisor serves as a critical link between frontline employees, management, client, and support departments, ensuring that everyone is working together toward the same goal: providing a safe, dependable, and exceptional shuttle service for Billy Bishop Airport.
Primary Responsibilities
People Management
• The Supervisor is expected to lead by example, promote a strong safety culture, maintain operational standards, and ensure that employees have the resources and guidance required to perform their responsibilities effectively.
• Direct the activities of staff, ensuring that drivers are meeting the standards set out in the contract and Voyago policies, while ensuring business activities continue to be managed during staff vacation/sick leaves
• Monitors performance of staff through site visits, completed incident/collision reports and conducts follow-up when required, providing annual performance review input and resolving problems
• Works closely with Human Resources, Maintenance, and other key departments, the Supervisor will support the day-to-day operational needs of the service while providing leadership, direction, and support to employees within the operation.
Operations
• KPI’s as directed, reviews with drivers and reports back to Operations Manager
• Available on-call for divisional emergencies which may include holidays and weekends
• Monitoring schedules, service levels, addressing operational challenges, supporting staff, and responding promptly to issues that may impact the passenger experience or continuity of service.
• Ability to lead multiple projects while adhering to strict timelines and conflicting deadlines
• Functions as key contact to support teams such as maintenance, human resources and health and safety
• Responsible for coordinating internal logistics and maintaining effective communication between the Transit Division and other operational support teams to ensure the seamless delivery of service
Payroll
• Maintains paperwork and timesheets and oversees all elements of the process
• Ensures timely and accurate entering of payroll
Employee Engagement
• Serve as a contact to staff and assist in all forms of employee engagement and regular meetings
Onboarding
• Assist and co-ordinate driver on boarding and orientation processes for new hires
The ideal candidate will possess the following qualifications that include, but are not limited to, the following:
• You are safety focused
• College diploma or equivalent experience
• Minimum 2 years’ experience in a similar role is preferred
• Valid B or C licence is preferred, or Minimum G Drivers Licence with the ability to upgrade in the first 3 months
• Clean Drivers Abstract
• Clean criminal record search with vulnerable sector screening
• In-depth knowledge of the GTA, Etobicoke and surrounding region
• Strong communication skills
• Enhanced knowledge of Word, Excel, PowerPoint, Outlook applications and technology
• Strong, proven customer service experience
Salary $60,000 to $65,000