Who are we?
Quion is one of the largest mortgage servicing providers in the Netherlands. We manage mortgage and consumer credit portfolios on behalf of leading national and international financial institutions. Through technology, innovation and operational excellence, we help our clients deliver outstanding services to their customers.
To support our continued growth, we are expanding our international IT Change team and are looking for a Editorial Developer to join our Porto office.
What will you do?
As an Editorial Developer in Porto, you will be part of the IT Change Editorial team, where you play a key role in delivering customer communications and document solutions used by thousands of mortgage customers in the Netherlands. Working with Tungsten Communications Manager (CCM), a leading Customer Communication Management platform, you will design, configure and maintain letter templates, reusable content components and document variants. You will translate business requirements into effective document solutions, ensuring accuracy, consistency and compliance with regulatory standards. This role focuses primarily on low-code configuration, document composition and business-rule implementation rather than traditional software engineering. With a strong focus on quality and attention to detail, you will help deliver reliable and customer-friendly communications that support an excellent customer experience.
Key Responsibilities
• Develop, configure and maintain letter templates and document variants in Tungsten CCM.
• Translate business requirements into functional designs, business rules and document solutions.
• Configure content components, variables and conditional logic to generate accurate customer communications.
• Analyse the impact of changes on templates, document flows and business rules.
• Create and maintain documentation for templates, configurations and document variants.
• Test and validate template changes to ensure quality and accuracy.
• Support changes related to customer communications, Content Wizards, ModDocs and standard letters.
• Collaborate with Product Owners, business stakeholders and IT teams in Porto and the Netherlands.
• Support the analysis and resolution of incidents and defects related to document generation.
• Contribute to continuous improvement by simplifying templates and improving maintainability.
• Ensure changes are properly documented, traceable and compliant with agreed standards.
This is you
You have a strong eye for detail and a passion for delivering high-quality customer communications. You enjoy analysing complex requirements and translating them into practical, maintainable solutions. You work in a structured and accurate way, take ownership of your work and are always looking for opportunities to improve. As a proactive team player, you collaborate effectively with both business and technical colleagues and feel comfortable working in an international environment.