RTLS Business Analyst
Winnipeg, Canada (Hybrid) 3 days in office
Description
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
Why you will love this opportunity as a RTLS Business Analyst at Civica
If you enjoy combining technology, problem-solving and customer engagement, this is a fantastic opportunity to make a real impact in healthcare environments. You'll work at the heart of RTLS delivery, partnering with clients, product teams and technical specialists to design and implement critical solutions. The role offers a great mix of business analysis, technical design, training, testing and continuous improvement, giving you exposure across the full project lifecycle. You'll have the opportunity to influence product enhancements, work with innovative technologies, and help drive better outcomes for healthcare providers and the people they support. Perfect for someone who enjoys variety, collaboration and seeing the real-world impact of their work.
• Experience designing, supporting, or implementing RTLS technologies.
• Experience with networking equipment, low-voltage wiring and termination, relay boards, security or camera systems, and hardware/software interfaces via TCP/IP, TAP, HL7, XML, HTML, and Active Directory.
• Experience creating technical designs, schematics, workflows, and flowcharts using Microsoft Visio or CAD system.
• Direct clinical experience within a hospital, long-term care facility, care home, or other healthcare setting is highly valued and will be considered a significant asset for this role.
Travel is approximately 5–25% for this position, including visiting clients onsite to gather requirements, deliver training, lead user group discovery meetings, assist with RTLS testing and commissioning activities, attend conferences, seminars, and trade shows, meet with partners and suppliers, and obtain certifications.
Responsibilities:
• Create and maintain technical documents and templates used for RTLS implementations, including RTLS workbooks, device placement plans, discovery questionnaires, network diagrams, electrical wiring diagrams and schematics, interface specifications, alarm workflows, commissioning reports, installation metrics, and test metrics.
• Prepare, facilitate, and document client implementation requirements through questionnaires, user group discovery sessions, and workshops.
• Create design documents and obtain client acceptance of RTLS device placement designs, location names, display maps, alarm workflows, use cases, customizations, and other configuration parameters.
• Liaise with third-party contractors, including submitting updated device placement plans and debriefing on changes.
This role sits at the centre of RTLS solution delivery, working closely with clients, vendors and internal teams to gather requirements, design technical solutions and support successful implementations. You'll help shape integrations, configurations, testing, training and user adoption while driving quality and continuous improvement. The position offers exposure to healthcare technology, customer engagement, process improvement and product development, giving you the opportunity to make a tangible impact on both client outcomes and future innovation.