About The Role - Te mahi
We are a leading hospitality group with a busy hotel in Rotorua. With bookings climbing and our Hotel getting busier, it is time to find talented Guest Service Agents for our 227 room Sudima Lake Rotorua Hotel.
We are looking for individuals who are passionate about hospitality and have experience in customer-facing roles. Full training will be provided.
Whether you are a seasoned professional or new to the Hospitality industry, we are keen to interview you. We are looking for a good understanding of customer service and a willingness to learn.
Weekend and evening availability is required.
This fixed term role (minimum 30 hours per week) is based at Sudima Lake Rotorua and the hourly rate is $26 per hour.
Responsibilities | Ngā
• Smooth and accurate check in and out process.
• Ensuring our guests are provided with exceptional 4 star service - a WOW factor where the personal touch makes us stand out.
• Answer phone calls and ensure guest requests are actioned and followed up with relevant departments.
• Attend ongoing training.
• Communicate professionally with other hotel departments.
• Maintaining the reception area.
• Advising on and arranging reservations and accommodation.
• Ensure Health and Safety standards are being met and reported as per policy.
• Confident, well motivated, enthusiastic and determined.
• Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure.
• Strong communication skills – both written and verbal.
• Takes pride in work and has exceptional attention to detail.
• Excellent time management abilities.
• Have a thorough knowledge of the area including local amenities.
• Flexibility to work outside normal hours as required. (which may include early morning starts, late finishes, weekends and public holidays).
• Can work on a rotating roster.
• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)
• OR least one year of relevant experience may substitute for the formal qualifications listed above.