Product Manager

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures. Key Responsibilities: 1. Product Strategy and Vision • Define and communicate the product vision, objectives, and desired outcomes in alignment with business requirements and/or mission. • Develop and maintain the product strategy and roadmap to guide the direction and evolution of the product. • Identify opportunities where products can address user needs, business/organisational challenges, or strategic objectives. • Define and monitor success metrics to evaluate whether the product is achieving its intended outcomes. 2. User and Problem Discovery • Engage users and stakeholders to understand their needs, pain points, workflows, and desired outcomes. • Conduct or facilitate user research, interviews, feedback sessions, and other discovery activities to identify and validate problems worth solving. • Validate assumptions and proposed solutions with users before and during product development. 3. Product Prioritisation and Roadmap Management • Assess and prioritise product opportunities, requirements, features, and improvements based on user value, organisational impact, strategic alignment, risk, and implementation effort. • Develop, maintain, and communicate the product roadmap based on agreed priorities and desired outcomes. • Make product-level trade-offs when balancing competing user needs, stakeholder priorities, technical constraints, and available resources (e.g. time, money, and manpower. 4. Cross-functional Collaboration and Stakeholder Management • Collaborate with engineering, design, business, operations, security, and other relevant teams throughout the product lifecycle. • Provide sufficient context and clarity to engineering and design teams on the problems to be solved and intended outcomes. • Communicate product direction, roadmap, progress, decisions, and trade-offs clearly to relevant stakeholders. • Facilitate alignment between user needs, organisational objectives, and technical considerations when making product decisions. 5. Product Delivery • Work closely with engineering and design teams throughout product development to clarify requirements, identify risks early, and make timely product decisions. • Review product increments and provide product-level feedback to ensure delivered capabilities address intended user needs and outcomes. • Coordinate with relevant stakeholders to support product launches, user onboarding, communications, and adoption. • Identify and address product-related risks, dependencies, and issues that may affect successful delivery or adoption. 6. Product Performance and Continuous Improvement • Define and monitor appropriate product metrics, including measures of user adoption, engagement, satisfaction, and product outcomes. • Analyse product usage, user feedback, and other relevant data to assess product performance. • Identify opportunities to improve the product based on evidence and learning form users. • Incorporate insights and lessons learned into subsequent product priorities and roadmap decisions. 7. Product Lifecycle Management • Manage the product across its lifecycle, from discovery and development through operation, enhancement, and eventual retirement. • Periodically assess whether the product continues to meet user needs and organisational objectives. • Recommend whether products or capabilities should be enhanced, maintained, consolidated, replaced, or retired. • Ensure appropriate transition and communication plans are established when significant product changes or retirement decisions are made. 1. Product Management • Good understanding of product management principles and practices, including product discovery, product strategy, roadmapping, prioritisation, delivery, and lifecycle management. • Ability to identify and frame user problems and translate them into clear product opportunities and requirements. • Familiarity with product prioritisation techniques and the ability to make evidence-based trade-offs between competing priorities. • Ability to define product outcomes and appropriate metrics for measuring product success. 2. User Research and Analytical Skills • Ability to conduct or facilitate user research and gather meaningful insights through interviews, whiteboarding sessions, feedback, and other discovery methods. • Ability to synthesise qualitative and quantitative information to identify user needs, patterns, and opportunities. • Ability to use product data, user feedback, and other evidence to support product decisions and prioritisation. • Strong problem-solving and critical-thinking skills, with the ability to distinguish underlying problems and proposed solutions. 3. Communication and Stakeholder Management • Strong written and verbal communication skills, with the ability to communicate product concepts, priorities, and decisions clearly to technical and non-technical audiences. • Ability to engage and manage stakeholders with differing needs, priorities, and perspectives. • Ability to facilitate discussions and build alignment across multidisciplinary teams. • Ability to communicate and justify product trade-offs and prioritisation decisions using evidence and clear rationale. 4. Technical and Cyber Knowledge • Sufficient technical understanding to work effectively with engineering teams and participate in discussions concerning system capabilities, constraints, depe