Application deadline: October 14, 2026 12:00PM ET
Join the EDC Team!
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.
Position: Customer Data Analyst
Employment Type: Permanent
Compensation Details:
• Customer Analytics 15: Salaries typically range from $65, 172 to $86, 898 annually, based on qualifications and experiences, plus a performance-based incentive.
Location:
• Export Development Canada operates under a hybrid work model, with employees currently required to work from the office three days per week. (subject to change) .
• This role can be performed from EDC’s headquarters in Ottawa.
• Relocation assistance is available for candidates who meet the eligibility criteria.
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
About EDC:
At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.
Why Join EDC?
• Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.
• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.
• Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
• Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.
Team Overview:
Export Development Canada’s Customer Analytics and Modelling team is part of Enterprise Analytics and Forecasting. The team helps EDC and its Marketing partners make informed, data-driven decisions by developing and maintaining trusted customer data, analytical products, dashboards, segmentation capabilities and predictive models.
The team’s work spans the customer data lifecycle—from sourcing and integrating data, through transformation and quality controls, to analysis, visualization and operational deployment. Its responsibilities include customer and prospect data management, marketing analytics, campaign measurement, data quality and governance, automation, application development, and the delivery of customer insights.
The Customer Data Analyst will support the continued modernization of Marketing’s data ecosystem. A key focus will be migrating and repointing existing data flows and analytical assets from legacy or decommissioned sources to EDC’s Enterprise Data Platform and Microsoft Fabric environment. The successful candidate will also develop and improve data applications, reports, dashboards and analytical solutions that help internal stakeholders better understand and engage Canadian exporters.
This role is well suited to someone who combines practical data engineering and analytics skills with curiosity, sound judgment and a strong interest in creative solution development. The successful candidate will be expected to learn EDC’s data ecosystem, work collaboratively across business and technical teams, troubleshoot complex data issues, and progressively take ownership of production-ready data solutions.
What you will be doing:
• Develop, maintain and enhance data pipelines, data flows, datasets, semantic models and analytical assets that support customer analytics and Marketing.
• Migrate and repoint existing data flows and reporting assets from legacy sources, including Denodo and spreadsheet-based processes, to the Enterprise Data Platform and Microsoft Fabric.
• Analyze current data artefacts, business rules, calculations and dependencies to determine how they should be rebuilt or adapted when source systems, fields or logic change.
• Develop and optimize curated datasets and semantic models for use in Power BI dashboards, analytical applications and advanced analytics.
• Build, maintain and improve Power BI dashboards and reports that provide timely, reliable and actionable customer insights to internal stakeholders.
• Use SQL, Python, R or comparable languages to acquire, transform, integrate, analyze and validate structured data from multiple sources.
• Develop scripts, notebooks, utilities or lightweight applications that automate recurring processes, improve data accessibility or solve operational and analytical challenges.
• Contribute to the deployment and operationalization of analytical applications and models through appropriate development and MLOps practices.
• Troubleshoot data, refresh, integration and reporting issues; conduct root-cause analysis; and implement sustainable corrective actions.
• Perform exploratory data analysis and data mining to identify customer behaviours, engagement patterns, preferences, segments and opportunities.
• Support the preparation of customer and prospect data for campaign planning, targeting, personalization, measurement and reporting.
• Apply data-quality checks, validation rules, documentation standards and governance requirements to customer and marketing data.
• Support recurring operational processes, including data acquisition, vendor-data processing, data-quality monitoring and production reporting.
• Document data sources, transformations, business rules, calculations, dependencies, con