About the role The ITSM Analyst plays a hands‑on, proactive role in maintaining stable, resilient, and well‑governed technology services across Latitude. Operating across Incident, Problem, Change, and Enterprise Resilience, the role contributes directly to service continuity, operational learning and continuous improvement. The ITSM Analyst is a self‑motivated and collaborative problem‑solver with a strong understanding of technology and a passion for improving how we operate. The role require…