We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to provide exceptional service and support to our internal team and clients by responding to inquiries via email and phone and completing service-related tasks. This person will have at least 1 year experience of data entry, and phone and email support serving international customers, preferably with knowledge of US health insurance.
Responsibilities:
• The essential functions include, but are not limited to the following:
• Identify and report issues and opportunities for improvement related to processes and procedures
• Develop and maintain documentation related to Service & Billing processes, including reports, metrics, and improvement plans
• Answer inquiries via phone and email and process client requests including but not limited to enrollments, changes, and termination
• Answer inquiries via phone and email and process client requests including but not limited to enrollments, changes, and termination
• Work with internal and external clients via phone and email to address service inquiries, requests, and resolve issues satisfactorily
• Participate in meetings as needed
• Stay updated on industry standards and regulations related to US healthcare and customer service
• Supporting and sustaining a positive work environment that fosters team performance through own work and behavior
• Performing special tasks and assignments as needed
Required Qualifications:
• Minimum of 1 year work experience specializing in US health insurance and customer service
• Excellent English written and verbal communication skills with the ability to communicate effectively and project a professional image
• Knowledgeable on the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Detail-oriented with a focus on continuous improvement and problem-solving
• Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion
• Good personal skills with the ability to effectively work and collaborate with individuals or group at all organizational levels and to work independently and as a part of a team
• Ability to maintain confidentiality of sensitive information
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
• Willing to work on site (Ortigas) with a shifting schedule (permanent Sat-Sun off)
Preferred Qualifications:
• At least a Bachelor's/College Degree, any field; equivalent combination of education and/or experience will be considered (College degree can be specified if needed – Example: Finance, Accounting)
• Minimum of 1 year experience in handling calls and data entry or email support
• Minimum of 2 years' experience in a BPO/call center industry