What our tracking knows about this posting
Published on 1 August 2026 · first appeared in our records on 5 October 2026.
Stable posting: first seen on 5 October 2026, with no abnormal reposting.
This posting shows no salary, while 9% of open postings in the same sector in this country (Poland) do.
Essential Skills & Experience Significant hands-on Workforce Management experience within a Contact Centre or Customer Operations environment. Strong expertise in forecasting, capacity planning, scheduling, shrinkage, adherence and intraday (real-time) management. Hands-on experience with one or more leading workforce management platforms, such as: NICE Verint Genesys Calabrio Aspect injixo Experience designing and implementing Quality Management and Performance frameworks. Proven ability to co…