Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.
📄 JOB DESCRIPTION
As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy.
🎯 TASKS
Support (50%)
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Resolve advanced L2 tickets: database usage, SQL queries, source code review
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Investigate complex incidents, access the code, and understand how it works
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Apply targeted code changes to resolve incidents
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Standard ticket management: validate, qualify, and track incidents through to resolution
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Provide second-line support to users and other support teams
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Manage and maintain product catalog/taxonomy attributes across internal platforms
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Modify and administer Freshdesk at the scripting/code level
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Keep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new features
Development (50%)
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Create endpoints for the team's internal platforms and tools to streamline manual L3 tasks
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Fix bugs and handle small development tasks across the team's product scope (PHP and/or .NET)
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Build internal support tools
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Develop AI-powered tools for Support (MCP projects)
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Contribute ideas and prototypes for applying AI to support processes
👉 MUST HAVE skills
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Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks
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Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL
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Ability to read/understand code and troubleshoot to eliminate bugs
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Ability to document and communicate technical solutions to non-technical users
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Excellent analytical skills, autonomy, and initiative
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Strong interpersonal skills, comfortable working with cross-functional, interdisciplinary teams
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Experience using version control systems like Git and comfortable working with branches
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Fluent written and spoken English
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Proactive, versatile, and not afraid of challenges or moving between code and user-facing support
👉 NICE TO HAVE skills
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Previous experience in L2/L3 technical support roles
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Experience monitoring deployments/products through Kibana and Grafana
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Experience with product taxonomy/catalog management
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Interest or experience in applied AI / automation (MCP, AI-assisted scripting)
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Experience with Freshdesk or similar ticketing platforms
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Experience in frontend technologies such as React, Vue, CSS
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Knowledge of DDD/Hexagonal Architecture
✅ BENEFITS
• Variable bonus;
• The dynamic and creative environment within international teams;
• The variety of self-education courses on our e-learning platform;
• Participation in meetups and conferences locally and internationally;
• Flexible Office with up to 2 days at home.
⚙️RECRUITMENT PROCESS
1️⃣ 30-minute HR Screen with a Veepeeᵀᵉᶜʰ Recruiter
2️⃣ Technical exchange with a Tech Lead
3️⃣Technical exchange with an Architect
4️⃣Team Interview