To provide professional and quality administrative support to the branch operations team, rendering effective and accurate maintenance of customer records, on time reports and any administration related processes and customer requests/queries as and when required.
Requirements
KEY WORK OUTPUTS & ACCOUNTABILITIES
• Zoning, routing and planning of contract and job work
• Complete daily, weekly and monthly iCABS housekeeping as required to ensure that planning and routing systems operate at optimum level
• Liaise with customers to book initial and subsequent treatments and installations
• Ensure that all work is completed every month and manage catch up of visits
• Run various iCABS service reports in order to assist the supervisor in monitoring technicians productivity and the state of service
• Maintain data in the system ensuring that it is accurate and up to date
• Check technicians daily worksheets and manually enter any visits not entered via the PDA
• Monitor productivity daily
• Monthly card audit
• Maintain filing system for service cards and work lists
• Complaints – log complaints on iCABS creating CCM tickets. All staff are expected to deal with complaints in a professional manner and within 48 hours of receiving the complaint.
• To assist with any other ad hoc administration duties
SKILLS & COMPETENCIES
• Good numeracy skills
• Good analytical skills
• Good communications skills, both written and verbal
• Good organisational and planning skills
• Customer Skills – external and internal
• Ability to identify customer needs and solutions
• Be solution driven
• Strong behavioural connection with values of service, relationships and teamwork
• High energy level / self-motivated /planning and organizing
• Team player / collaborative / initiative focusing on achieving the companies objectives
• Proactive behaviour
• Be reliable and high integrity
• Be assertive and self confidence
QUALIFICATIONS & EXPERIENCE
• Matric( Grade 12)
• Computer literate – MS Office
• Above average Excel Skills
• Above average numeracy skills
• Good knowledge of Rentokil mainframe (internal applicants)