Diversified Services Network, Inc. (DSN) is seeking a full-time Senior UX Designer / UX Researcher (Customer Experience) to join our team in Chicago, IL OR Peoria, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!
The main function of the User Experience Designer is to work with product teams to design and deliver high quality client-centered, effective, consistent and usable interfaces.
JOB RESPONSIBILITIES:
· Support the evolution of Customer Experience by developing the CX portfolio, roadmap, and reference architecture.
· Drive customer experience strategy and best practices with cross‑functional teams to implement applications and platforms that deliver a cohesive end‑to‑end experience.
· Participate in project delivery, navigating obstacles across multiple teams and roles through diligent planning, attention to detail, clear communication, and efficient decision‑making.
· Demonstrate strong passion and hands‑on technical experience.
· Contribute to concept service designs and create CX artifacts such as personas, journey maps, and storyboards in partnership with domain architects.
· Apply exceptional problem‑solving skills to identify issues quickly, determine root causes, and select executable solutions within departmental guidelines.
· Collaborate with eBusiness CX architects, technical architects, and data/content owners to define the elements required to deliver high‑quality experiences.
· Stay current with innovative processes and advancements in experience design.
· Engage with business partners responsible for various elements of the customer experience, as well as vendors supporting those areas.
· Work directly with dealers and end customers as needed, with interactions spanning the full breadth of the company’s business model and organization.
· Build and maintain relationships with Global Product Owners (GPOs), Marketing/Product Support Managers, and Directors across internal and external groups.
· Communicate investment needs, architectural changes, and business requirements to ensure solutions can be developed to deliver the best possible experience.
EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s Degree required w/ 8 years experience required, OR,
Masters degree w/ 5 years experience required
REQUIRED SKILLS:
· Top 4 Skills: Proficient in Figma, asks insightful questions, effective communication, willingness to collaborate
· At least 3 + years UX Design experience
· Preference will be given to candidates who have proven experience designing complex solutions for complete digital environments
· 3 years of experience with design tools such as Figma (required 1+ years), Sketch and other UX/UI software
· Comfortable working autonomously with product and engineering teams
DESIRED SKILLS:
· 3+ year exp designing complex systems or applications