Who are we?
Quion is one of the largest mortgage servicing providers in the Netherlands. We manage mortgage and consumer credit portfolios on behalf of leading national and international financial institutions. Through technology, innovation and operational excellence, we help our clients deliver outstanding services to their customers.
To support our continued growth, we are expanding our international IT Operations team and are looking for a Jira Specialist to join our Porto office.
What will you do?
As a Jira Specialist, you are responsible for the functional administration, configuration, governance, and continuous improvement of Quion’s Atlassian environment, with a primary focus on Jira Software and Jira Service Management. You ensure Jira effectively supports ITIL-based processes, enables transparent reporting, drives efficient collaboration, and scales with the needs of the organization. In this hands-on role, you combine technical Jira expertise with process optimization, automation, governance, stakeholder support, and data-driven insights. Working closely with colleagues in Capelle aan den IJssel , you play a key role in improving ways of working, increasing operational efficiency, and maximizing the value of the Atlassian platform across the organization.
Key Responsibilities
• Administer, secure, govern, and enhance Jira Software and Jira Service Management
• Design and optimize workflows, automations, reporting, and ITIL-based processes
• Maintain CMDB integrity, data quality, and Configuration Item lifecycle governance
• Deliver insights through Power BI, KPI reporting, dashboards, and operational analytics
• Manage integrations between Jira/JSM, CMDB, Power BI, and other enterprise platforms
• Partner with stakeholders to deliver scalable solutions and improve operational efficiency through automation and standardization
• Provide user training, documentation, and best-practice support