Position Title: IT and Cybersecurity Services Lead
Job Posting Deadline for Internal Candidates: October 1, 2026
Employment Status: Permanent full-time
Position Status: This is a Non-Bargaining Unit position.
Vacancy Status: This posting is for an existing vacancy
Hours of Work: Monday - Friday, 35 hours per week
Salary Range: $61,000 -$75,000 commensurate on skills and experience and plus Group Benefits & HOOPP
Position Reports to: Manager, Infrastructure Management & Operations
Primary work location: Oshawa with flexibility to work at other DCHC sites as required.
Organization
Who We Are: Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.
Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.
How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.
Why Join Now: This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.
Position Overview
At Durham Community Health Centre (DCHC), we are committed to building healthier communities through accessible, high-quality healthcare services. As our technology environment continues to evolve, we are seeking an IT and Cybersecurity Services Coordinator to help ensure our systems, infrastructure, and information assets remain secure, reliable, and aligned with the needs of our staff, clients, and communities.
This is an exciting opportunity for an emerging IT professional with a strong interest in cybersecurity to play a key role in supporting technology operations, digital transformation initiatives, and cybersecurity maturity across a multi-site healthcare organization. The position supports endpoint management, infrastructure operations, cyber risk mitigation, identity and access management, incident response coordination, and continuous improvement initiatives.
Reporting to the Manager, Infrastructure and Operations within the Corporate Services portfolio, the IT and Cybersecurity Services Coordinator supports the secure, reliable, and efficient operation of DCHC's technology environment.
The successful candidate will coordinate the installation, maintenance, lifecycle management, and security of endpoints, servers, network connectivity, cloud services, and related IT assets. The role acts as an internal liaison with DCHC's Managed Service Provider (MSP), supports cybersecurity monitoring and response activities, maintains technology and security records, and contributes to projects that strengthen organizational resilience, privacy, and compliance.
Key Responsibilities:
IT Operations and User Support
· Coordinate the installation, deployment, maintenance, and lifecycle management of laptops, desktops, mobile devices, servers, and networking equipment.
· Provide escalated on-site support for hardware, software, and connectivity issues.
· Maintain technology asset inventories, conduct audits, and manage technology-related supplies.
· Support onboarding and offboarding activities, including device provisioning, asset recovery, account coordination, and technology orientation.
· Assist with procurement, configuration, and deployment of technology equipment and software.
· Develop and maintain IT documentation, standard operating procedures, and knowledge-base resources.
· Support cloud migration initiatives and technology improvement projects.
· Coordinate technology setup and support for organizational events and meetings.
· Work closely with end users to identify solutions that improve efficiency, service delivery, and user experience.
Cybersecurity and Risk Management
• Coordinate day-to-day cybersecurity activities with DCHC's Managed Service Provider and Security Operations Centre.
• Review security alerts, track remediation activities, and maintain evidence of issue resolution.
• Support cybersecurity incident response processes, documentation, escalation, and communication activities.
• Assist with vulnerability management, patch management, endpoint protection, email security, firewall reviews, and security monitoring initiatives.
• Support identity and access management processes, including periodic access reviews and joiner-mover-leaver controls.
• Monitor endpoint compliance and assist in maintaining secure device configurations.
• Coordinate cybersecurity awareness activities, phishing simulations, and employee education initiatives.
• Maintain cybersecurity-related logs, inventories, risk registers, incident records, and audit evidence.
• Support security and privacy reviews for technology procurements, cloud services, vendors, and new projects.
• Assist with business continuity, disaster recovery preparedness, system restoration testing, and tabletop exercises.
• Support accreditation, audit, privacy, and regulatory compliance activities relevant to healthcare organizations.
Required Qualifications:
• Degree in Computer Science, Information Technology, Network Administration, Cybersecurity, or a related field.
• 3-5 years of experience of related experience, or an equivalent combinat