Payroll & Benefits Specialist

Payroll & Benefits Specialist Who We Are Parenting isn’t picture-perfect. It’s messy, hilarious, exhausting, and life-changing — sometimes all before noon. That’s where we come in. Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting a little easier to navigate (and a lot less overwhelming). It all started with one legendary snot-sucker — the NoseFrida — and has grown into a 200+ product lineup that supports families through every stage: from fertility and postpartum recovery to baby care and beyond. We don’t shy away from the stuff no one else wants to talk about — nipple pain, diaper blowouts, or the emotional rollercoaster that comes with keeping a tiny human alive. We call it like it is, solve the problems that actually matter, and build products that help parents feel seen, supported, and totally capable. You can now find Frida products in 50+ countries and thousands of stores across the U.S., from the biggest national retailers to your neighborhood grocery aisle. Under Hirschhorn’s leadership, Frida has become a category leader by challenging taboos, championing honesty, and supporting families at every stage of parenthood and beyond, earning acclaim on TIME's 100 Most Influential Companies, TIME Best Inventions, Fast Company Most Innovative Companies and Fast Company Brands That Matter. But the real win? Knowing we’re helping parents everywhere feel a little more human and a little less alone. How You Will Make an Impact Frida is seeking a highly organized and detail-oriented Payroll & Benefits Specialist to join our People team. This role is responsible for the day-to-day management of key HR operations, including payroll, benefits, 401(k), leave administration, and HR audits. Reporting to and working closely with the Senior Director of HR, this individual will serve as a key operational liaison between employees, HRIS (Trinet), Frida’s benefits broker, benefit carriers, 401K providers, and other external partners. The selected candidate will play an important role in ensuring employees are paid accurately and on time, benefits and leave programs are administered effectively, and employee information remains accurate and consistent across systems. The ideal candidate is highly detail-oriented, comfortable managing processes from start to finish, and proactive in identifying and resolving discrepancies before they impact employees. This individual should be equally comfortable working through detailed data and reconciliations, navigating multiple systems and vendors, and providing timely, thoughtful support to employees. Responsibilities to include: Payroll • Manage payroll processing through HRIS, ensuring employees are paid accurately and on time. • Review and process new hires, terminations, compensation changes, bonuses, deductions, reimbursements, and other payroll adjustments in partnership with Finance. • Review payroll data and reports to identify and resolve discrepancies prior to payroll processing. • Coordinate year end payroll activities, tax documentation, garnishments, and payroll related reporting and compliance requirements. • Partner with Frida’s HRIS and internal stakeholders to research and resolve payroll related questions and issues. Benefits & 401(k) Administration • Administer Frida’s employee benefit programs, including medical, dental, vision, life, disability, and other company-sponsored benefits. • Support benefit enrollment throughout the employee lifecycle, including new hire enrollments, qualifying life events, terminations, and employee questions. • Serve as a primary operational liaison between Frida’s HRIS, Frida’s benefits broker, benefit carriers, and employees to maintain accurate eligibility and enrollment information and resolve benefit-related issues. • Coordinate annual benefits renewal and Open Enrollment activities, including system setup, employee communications, enrollment support, audits, and final reconciliation. • Administer Frida’s 401(k) plan  including eligibility, enrollments, contribution changes, employee support, and ongoing plan administration. • Reconcile 401(k) contributions between HRIS and 401K system to ensure accurate and timely funding and resolve discrepancies as needed. Leave Administration • Administer employee leave programs, including FMLA, parental, disability, personal, and applicable state leaves, ensuring documentation, deadlines, tracking, and employee communication are completed throughout the process. • Maintain accurate leave records and proactively track key dates, documentation requirements, and return-to-work timelines. • Coordinate leave activity across TriNet, payroll, benefits, and applicable carriers to ensure pay, deductions, coverage, and employee records remain accurate. • Serve as the primary point of contact for day to day leave administration, partnering with the Senior Director of HR on complex leave and accommodation matters. HR Operations, Audits & Compliance • Conduct recurring payroll and HR audits to ensure employee data, compensation, PTO, benefits, employment status, and HR records remain accurate across systems. • Maintain accurate employee records, HR systems, and process documentation across TriNet, Vestwell, benefit carriers, and internal HR records. • Identify discrepancies across systems and partner with internal teams and external vendors to resolve issues and improve data accuracy. • Support onboarding, offboarding, and employee changes by ensuring payroll, benefits, and HR system updates are completed accurately and on time. • Support ongoing updates to Frida’s Employee Handbook, HR policies, and procedures, partnering with the Senior Director of HR to keep materials aligned with company practices and applicable requirements. • Coordinate HR compliance and external administration, including required reporting, employment verifications, unemployment claims, workers’ compensation, 401(k) and benefits audits, and other external