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Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring an IT Support Engineer to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.
Responsibilities
• Join End User Helpdesk Support Team in the Groups IT Department.
• Technical support for corporate users of the hotel.
• Manage and administer PCs and Laptops (Endpoints remotely and on-site).
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Refer to internal database or external resources to provide accurate tech solutions.
• Track computer system issues through resolution, within agreed time limits.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with users to ensure that IT systems are fully functional after troubleshooting.
• Degree in Computer Science, IT or relevant field is desirable but can be compensated with experience and knowledge
• At least 2 years’ experience as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role is desirable
• Hands-on experience in MS Windows 7/10/11 (installation and maintenance)
• Good understanding of computer systems, mobile devices, and other tech products
• Good understanding of networking (LAN,WAN)
• Excellent problem-solving skills and communication skills
• Strong organizational skills and ability to respond to users’ requests within deadlines.
• Team spirit
• Fluency in English, knowledge of additional languages will be considered as an asset