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Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Front Office Manager to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.
Responsibilities
• Manage the daily operations of the Front Office department, ensuring exceptional guest service is delivered
• Train, coach, and develop Front Office staff to provide exceptional customer service and increase productivity
• Monitor and manage room inventory, availability, and rates to maximize revenue
• Ensure all front desk procedures are followed, including guest check-in and check-out, billing, and room assignments
• Handle guest complaints and resolve any issues to ensure guest satisfaction
• Manage the budget and expenses of the Front Office department
• Maintain a positive working relationship with other hotel departments to ensure teamwork and efficient operations
• Bachelor's degree in Hospitality Management or related field
• Minimum of 3 years of experience as an Assistant Front Office Manager role or Front Office Manager in a luxury hotel environment
• Knowledge of hotel systems such as PMS, POS, and CRM
• Excellent leadership, communication, and customer service skills
• Strong organizational and problem-solving abilities
• Ability to multitask in a high-pressure environment
• Fluency in English, knowledge of additional languages will be considered as an asset