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Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Guest Services Officer to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.
Responsibilities
• Welcome guests upon arrival and provide information about hotel facilities, services, and local area attractions.
• Assist guests with check-in and check-out processes, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with other hotel departments to fulfill guest requests and ensure guest satisfaction.
• Maintain a thorough knowledge of hotel services and promotions to effectively assist guests.
• Contribute to a positive team environment by working collaboratively with colleagues and other departments.
• Prior experience in a guest-facing role within the hospitality industry is preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a friendly and welcoming attitude.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Attention to detail and problem-solving skills.
• Fluency in English is required; additional languages, especially German or French, are a plus.