Customer Logistics Manager

Customer Logistics Manager -------------------------- Roche Switzerland bridges the gap between pharmaceuticals and diagnostics. Important research and development functions are located here. For our long-term client, F. Hoffmann-La Roche AG in Kaiseraugst, we are looking for a **Customer Logistics Manager** ============================== **Background:** The Global Supply Chain Operations Organization centrally manages supply, inventory, and replenishment planning for drug products, connecting markets directly to the global manufacturing network. Within this end-to-end framework, the Customer Logistics Manager is responsible for trading and delivering semi-finished (SEMP) and finished products (FG) to third-party customer markets worldwide. This role ensures high service levels, right-first-time order fulfillment, and full compliance for product and document supply. Key responsibilities include coordinating upstream replenishment, maintaining master data and supply chain setups, optimizing the cost-to-serve model, and leveraging data analytics and technology to drive efficiency and meet service goals in collaboration with local and global stakeholders. **Tasks \& Responsibilities:** * Ensure global market supply to third party customers on time in full at the right quality and cost * Partner with different interfaces for upstream replenishment coordination from central packaging * Continuously improve the cost-to-serve-model (incl. KPI metrics) * Leverage data for decision making by using e.g. analytics, simulation tools and customer insights * Drive efficiency through identifying value-adding and productivity-enhancing opportunities through technology and data * Collaborate with different functions in the markets to understand the changes which may impact supply to the country and align with planning functions to adjust the Replenishment Plan * Ensure appropriate supply chain set-up (incl. e.g. master data) **Must Haves:** * Education: Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field (or equivalent specialized training) * Minimum 5 years of professional experience in Supply Chain Management and Operations within the pharmaceutical industry * SAP, Microsoft Office, and familiar with AI-driven supply chain tools/analytics * Professional fluency in English (written and spoken); German is a plus **What you will be offered:** * An opportunity to work in one of the world's most important pharmaceutical companies * Modern campus with plenty of green spaces and meeting areas * Central location in Basel * Varied job profile * Further training opportunities through temptraining * Working in a dynamic and motivated team If you are interested please send your application documents addressed to Ms Diana Afonso. Basel-Stadt Pharma Supply Chain Logistics Master Data Management SAP