We are seeking a highly motivated and customer-facing Senior Implementation Engineer to join our Professional Services and Customer Success organization. This role will lead the deployment and integration of the 1Kosmos passwordless authentication and identity verification platform across enterprise customers.
Key Responsibilities
Customer Implementation & Delivery
• Lead end-to-end deployment of 1Kosmos solutions for enterprise and public-sector customers.
• Conduct discovery workshops, architecture reviews, and technical design sessions.
• Develop implementation plans, migration strategies, and deployment runbooks.
• Serve as the primary technical lead during customer onboarding and production rollouts.
• Manage multiple customer implementations simultaneously while ensuring delivery excellence.
SSO & Federation Integration
• Design and implement Single Sign-On (SSO) integrations using SAML 2.0, OpenID Connect (OIDC), OAuth 2.0, and WS-Federation.
• Integrate 1Kosmos with enterprise Identity Providers including Microsoft Entra ID, PingFederate, Okta, ADFS, ForgeRock, and custom Identity Providers.
• Configure federation trust relationships, claims mappings, authentication policies, and user provisioning workflows.
• Troubleshoot authentication failures, token issues, certificate problems, and federation-related incidents.
Passwordless & Identity Verification
• Deploy passwordless authentication solutions utilizing FIDO2, Passkeys, WebAuthn, mobile-based authentication, and certificate-based authentication.
• Implement identity proofing and verification workflows.
• Design phishing-resistant authentication architectures aligned with Zero Trust principles.
• Integrate passwordless authentication into VPNs, VDI environments, workforce applications, and customer-facing applications.
Enterprise Infrastructure Integration
• Integrate with Active Directory, LDAP, Microsoft Entra ID, HR systems, SIEM platforms, and MFA solutions.
• Deploy and support 1Kosmos components.
• Support hybrid, multi-cloud, and on-premises deployment models.
Automation & Development
• Develop automation scripts and integration tools using Python, PowerShell, and JavaScript.
• Build and troubleshoot REST API integrations.
• Create deployment automation and operational tooling.
• Assist customers with custom integrations and identity workflows.
Customer Success & Escalation Support
• Act as a trusted technical advisor for customer IAM and authentication initiatives.
• Mentor customer teams on best practices for passwordless authentication adoption.
• Support escalated technical issues and complex production environments.
• Collaborate with Product, Engineering, Support, and Customer Success teams to resolve customer challenges.
• Provide implementation feedback to influence product roadmap and feature enhancements.
• 9+ years of hands-on IAM, SSO, or Federation implementation experience.
• 5+ years implementing enterprise authentication and access management solutions.
• Experience leading customer-facing technical implementations.
• Experience integrating enterprise applications and SaaS platforms using federation standards.
• Proven ability to manage complex technical deployments involving multiple stakeholders.
• Eligible to work in the United States.
Technical Expertise
Strong experience in:
• SAML 2.0
• OpenID Connect (OIDC)
• OAuth 2.0
• SCIM
• Active Directory
• LDAP
• MFA and Passwordless Authentication
• PKI and Certificate Management
• REST APIs
• JSON and XML
Experience with one or more:
• Microsoft Entra ID
• Ping Identity PingFederate
• Okta
• ForgeRock
• SailPoint
• CyberArk
Programming/Scripting experience:
• Python
• PowerShell
• JavaScript
• Bash