About the Company
Centric Services (“Centric”) delivers industry-leading natural gas transmission and distribution services through its Hooks and UniGas divisions. Centric serves ground-up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas. Centric is rapidly expanding due to its commercial and operational agility and is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation. Centric strives to create a caring and open culture where employees can grow and develop alongside the business.
About the Role
The Billing Assistant is responsible for assisting the Accounts Receivable department in all capacities to ensure new accounts are entered into the utility system to meet the monthly billing deadlines. We are looking for a detail-oriented, entry-level individual who is comfortable with process-driven work, values accuracy, and can maintain focus and consistency while completing routine tasks independently.
General
• Upholds and advocates for Centric’s core values and behaviors as outlined in the Centric Values and Leadership Framework.
• Ensures that all operations are conducted safely and in compliance with all applicable laws, regulations, policies, and procedures.
• Foster a culture of always doing things the right way: the Centric Way (safety, openness, integrity, attention to detail, etc.)
Responsibilities and Essential Job Functions
• Data entry for New Builder and New Customer accounts into main utility billing system. Ensuring all customer information is correct per source documents.
• Assist billing manager with customer payments. Creating batches or posting individual customer payments and ensuring all information is correct in the utility billing system.
• Prepare work orders to field to assist billing manager with meter reads to meet billing schedule. Identifies and corrects meter reading errors and generates associated reports.
• Prepare work orders to field when creating new customer accounts to ensure meter reads are re-read by field technicians for accuracy.
• Prepare work orders to field for the monthly delinquent shutoff process and monitor customer payments. Report is monitored for payments, and work orders sent to field for the gas to be turned back on.
• Assist billing manager with preparation and transmission of customer final accounts to the Collection Agency, which would include all communications to final past due customers regarding bad debt.
• Email communications to customers if data source for new accounts is missing required information.
• Perform related responsibilities as required or assigned.
Education / Experience:
• High school diploma or GED.
• 1+ years of Data Entry, Document Management, Records & Data Organization
Knowledge, Skills, and Abilities:
• Organized and attentive to detail with the ability to multitask.
• Proficiency in the use of computer software applications, including Microsoft Office (Excel, Word, etc.)
• Solid interpersonal skills – outgoing, positive, and user-friendly.
• Ability to work on multiple projects simultaneously.
Preferred Requirements:
• Experience in an office environment.
• Experience working in the Utilities Industry