Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
Your Role as a Customer Support Agent:
• Answer to inbound calls and customer inquiries
• Provide support to small and medium-sized businesses (SMBs) across multiple channels – chat (live channel), email and phone (Outbound calls are mandatory for emails and highly recommended for chat, to ensure the query has been solved in a timely manner), both in Spanish and English;• Provide pre- and post-sales support for all self-service products;
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To be able to offer recommendations to common problems or frequently asked questions
Requirements
• Fluency in Spanish (C2 Level or Native);
• Good knowledge of English (B2 level);
• Availability to work in rotating shifts
• Any kind of previous experience or contact with clients
• Excellent communication skills;
• Good listening and empathy skills;
• Good time management skills;
• Team spirit and flexibility.
Benefits
• Competitive salary;
• Meal vouchers;
• Fixed-term, renewable employment contract;
• Private health insurance
• Airport pick-up and administrative assistance with your registration in Portugal;
• Reimbursement of your flight expenses
• Accommodation in one of our Client's company’s shared apartments;
• Free Portuguese lessons, sports activities and much more!!