Cross Border Talents is looking for Italian Speakers to work in Athens, Greece. Are you interested in moving abroad?
Your Role as a Customer Technical Advisor:
• Respond and record consumer inquiries/questions raised through free phone lines for customers;
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.
Requirements
Requirements for the Customer Technical Advisor:
• High School Diploma or Higher;
• Native/Fluent Italian;
• Good level of English, C1;
• Writing speed: 20 words per minute;
• Active Listening;
• Good Problem Solving Skills;
• Strong troubleshooting Skills.
Benefits
Cross Border Talent's Offer:
• Renewable contract of 12 months;
• Health Coverage and Private Health Care;
• Attractive Salary with performance bonus;
• Working hours: 40h per week = is 8 hours per day / 5 days a week;
• Greek lessons.