Are you a driven professional with excellent communication skills and a passion for customer service? Are you fluent in German and Lithuanian ? If you're looking for a dynamic role with the flexibility to work both remotely and in the office, this opportunity is perfect for you! We are seeking a Service Coordinator to join our team in Ghent, Belgium , where you’ll play a key role in maintaining our high standards of service.
About Us:
We are a leading company in the automotive sector , well-known for delivering cutting-edge solutions and exceptional customer support. Our office in Ghent acts as a vital operations center, managing service coordination for European markets, including Germany and Lithuania . As part of our expanding operations, we are looking for talented individuals to help us continue offering top-tier service to our customers.
Position Overview:
As a Service Coordinator , you will serve as the primary contact for customers, service teams, and dealerships in German- and Lithuanian-speaking regions. Your role will be to manage service requests, ensure seamless communication, and coordinate repair and maintenance appointments. You will be instrumental in ensuring that our clients have a smooth and hassle-free experience.
This is a hybrid role , allowing you the flexibility of working 2 days in the office in Ghent and 3 days remotely , providing an ideal balance between teamwork and autonomy.
Key Responsibilities:
• Serve as the main point of contact for German- and Lithuanian-speaking customers , responding to service inquiries, scheduling maintenance, and handling complaints.
• Coordinate service appointments and repairs, liaising between customers and dealerships.
• Ensure timely communication between all stakeholders, including customers, technical teams, and service departments.
• Track and manage the status of service requests , ensuring timely resolution and maintaining customer satisfaction.
• Follow up with customers to ensure they are satisfied with the services provided.
• Escalate complex issues to appropriate internal teams for resolution.
• Keep customers informed of the progress of their service requests.
• Maintain accurate and detailed records of customer interactions and services performed in our CRM system.
• Contribute to improving customer service processes by sharing feedback and suggestions with internal teams.
Qualifications:
• Fluency in German and Lithuanian (written and spoken) is essential.
• Previous experience in customer service, service coordination, or a related role is a strong advantage.
• Excellent communication and interpersonal skills, with a focus on building and maintaining customer relationships.
• Ability to work in a fast-paced environment, handling multiple tasks and solving problems efficiently.
• A background or interest in the automotive industry is a plus, but not required.
• Proficiency with CRM systems and general office software (Microsoft Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
What We Offer:
• Hybrid working model : Work 2 days in the office and 3 days remotely , offering flexibility and work-life balance.
• Relocation package : We provide relocation assistance, including accommodation in Ghent , for candidates moving from abroad.
• A competitive salary with opportunities for career advancement in a fast-growing international company.
• Health and life insurance , along with a range of other benefits.
• Access to professional development and training programs to help you grow in your role.
• A supportive, collaborative work environment with a focus on teamwork and personal development.
• Regular team-building activities and the chance to be part of a diverse, multicultural team.
Why Join Us?
This is a fantastic opportunity to use your German and Lithuanian language skills in a rewarding role within the automotive industry . You’ll be part of an international team, with the flexibility of a hybrid work model and the chance to develop your career in a dynamic, forward-thinking company. Plus, you’ll get to experience life in Ghent, Belgium , a beautiful city known for its vibrant culture and excellent quality of life.