Key Responsibilities: Provide end-user technical support via phone, email, Microsoft Teams, remote support, and onsite assistance for Singapore and regional offices. Support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, Entra ID, Intune, and other collaboration tools, such as Jira, Docusign, etc. Manage user onboarding and offboarding IT support, including device provisioning, account setup, user orientation. Configure, maintain, and troubleshoot IT assets and Office I…