What our tracking knows about this posting
Published on 22 September 2026 · first appeared in our records on 22 September 2026.
Stable posting: first seen on 22 September 2026, with no abnormal reposting.
This posting shows no salary, while 9% of open postings in the same sector in this country (Philippines) do.
• Lead the daily update process of each brand's FAQs spreadsheet to ensure quality in every official answer of the customer experience agent to the customers.
• Work closely with the Business Intelligence team in managing the chat traffic dashboard and be a SPOC (Single Point of Contact) related to customer experience data.
• Lead and strategise on outbound chat and/or outbound calling initiatives.
• Supporting Regional CX in executing and implementing Regional projects locally.
• Handle and/or monitor cross-country or multiple countries CX teams, if needed.
• Develop and deliver structured CX performance reports to internal/external stakeholders.
• Conduct regular analysis for team/brand/store chat performance to identify any process improvements.
• Any chat-related tasks which isn't mentioned above
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