• Lead, motivate, and mentor a team of Service Technicians through daily instruction and field support to ensure peak performance and professional growth.
• Manage daily service delivery by monitoring technician work volumes, enforcing work schedules, and optimizing route and zone efficiency.
• Conduct rigorous site audits and quarterly reports to ensure service excellence, proper housekeeping, and adherence to Integrated Pest Management standards.
• Direct the onboarding and ongoing training of staff regarding pesticide application, equipment maintenance, and advanced pest control techniques.
• Enforce strict adherence to the company’s Safety and Personal Codes, ensuring all field activities comply with the official Technical Handbook.
• Oversee the security, maintenance, and roadworthiness of the service fleet while ensuring technicians are fully equipped with required tools and pesticides.
• Proactively handle customer complaints and "Call Backs," visiting new commercial clients to ensure satisfaction and high retention rates.
• Personally inspect and resolve persistent or high-level infestations that require expert intervention beyond standard technician capabilities.
• Plan and execute large-scale treatments by effectively organizing labor, equipment, and logistics for maximum efficiency.
• Ensure all digital service records (Service Trak) are accurate and assist the finance team with account reconciliations and the collection of outstanding balances.
Requirements
• Education: Diploma in Biology, Agriculture, or Environmental Health, Operations Management is highly preferred for supervisory roles.
• Driver’s License: A valid Jamaican Driver’s License with a clean traffic record is essential for overseeing mobile service teams. The ability to drive stick shift (manual) is a plus.
• Technical Field Work: A minimum of 3–5 years of hands-on experience in the Jamaican pest control industry or similar role is a plus.
• Leadership Experience: At least 1–2 years in leadership / supervisor role such as a "Lead Technician" or "Junior Supervisor position is a plus.