Jr Executive / Executive - Application Support
Location - Goregaon W
Qualification - BSC.IT or Any graduate with Relevant Experience
Experience - Freshers Willing to work in IT Application Support
POSITION RESPONSIBILITIES / REQUIREMENTS:
The Analyst - Business Operations is responsible for working within the Application support
team to ensure the issues reported to him are resolved within the time specified. The
successful candidate will demonstrate accountability, flexibility and adaptability to handle
multiple and changing priorities and be able to successfully collaborate with other teams and
stakeholders.
The person will report to the Manager - Application Support. The incumbent will have to
work as part of a multi-functional team and this involves collaboration with the internal team
and external stakeholders.
GENERAL DUTIES & RESPONSIBILITIES
● Should be able to resolve the queries raised by the branches.
● Analyze business processes and requirements
● Create and maintain process documentation
● Conduct unit testing and troubleshooting
KEY DELIVERABLES
● Troubleshooting issues and providing solutions within the timeline
● Providing support to the in-house applications
● Should be a very strong team player
● Enhancing knowledge with self-learning abilities
● Should be able to maintain SLA
CORE COMPETENCIES
● Should have basic SQL knowledge
● Ability to solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists
● Ability to think logically and troubleshoot issues
● Excellent interpersonal (verbal and written) communication skills are required to
support working in project environments that includes internal, external and customer
teams
EDUCATIONAL / OTHER REQUIREMENTS
● Graduate Degree in Computer Science, Information Technology, BSC-IT
● Interim Excel knowledge (Pivot table, Vlookup, Import Range, Functions), Google
sheets
● Must have SQL, MySQL knowledge
● 1 Year working experience
Interested Candidates can share resume on below mentioned email
email - alfeeya.siddiqui@rentokil-pci.com
Contact - 9322881417