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To make a difference with us, all you need to do is bring your **human best.**
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What will your story be? Apply now!
**Learn more: jti.com**
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**Website & UX Capability Manager (m/f/d)**
**About the position: **
The Website & UX Capability Manager is responsible for the governance, adoption, performance and continuous development of website capabilities across markets. The role owns the website capability roadmap, with a particular focus on Builder.io, the Design System and connected consumer experiences. It ensures that business requirements are translated into scalable, user-friendly and high-performing digital solutions while supporting markets through governance, documentation, training and deployment activities.
**Main areas of responsibility:**
* Collaborate on journey-led website design and optimisation
* Prioritise frontend capability enhancements and feature requests based on strategic business guidelines and market needs
* Ensure alignment with relevant technology teams throughout the development lifecycle
* Validate feature quality, usability and business readiness before deployment
* Monitor roadmap delivery and the implementation of agreed frontend initiatives
* Own frontend performance indicators across markets
* Monitor and improve website speed, user experience and engagementIdentify performance gaps and lead optimisation initiatives
* Support markets in adopting Builder.io and other frontend capabilities
* Develop implementation guidance, governance frameworks and training materials
* Deliver training where required
* Oversee website operational standards and Design System governance
* Support the execution of frontend initiatives and major digital campaigns
* Coordinate the investigation and resolution of website, content and capability issues
* Monitor recurring issues and drive long-term corrective actions
**Requirements:**
* University degree or equivalent
* At least five years of experience in Digital Marketing or Information Technology Management
* Hands-on experience in a market digital role or in Digital and Information Technology
* Fluency in English
* Knowledge of frontend platforms, Builder.io, component libraries, Design Systems and headless architecture
* Experience with Core Web Vitals, Lighthouse, Google Analytics and frontend performance management
* Understanding of user experience principles, accessibility standards and journey optimisation
* Experience with Figma
* Fundamental knowledge of Hypertext Markup Language, Cascading Style Sheets and JavaScript
* Understanding of application programming interfaces and webhooks
* Ability to collaborate effectively across markets, user experience teams, technology teams and external partners
* Strong ownership, consumer focus and commitment to continuous improvement
**What do we offer?**
* Ownership of a website capability roadmap supporting multiple markets
* Opportunities to contribute to scalable, user-friendly and high-performing consumer experiences
* Cross-functional collaboration with markets, User Experience (UX) specialists, digital marketing functions and technology teams
* Opportunities to build market capabilities through governance, documentation and training
* A role focused on website performance, accessibility, operational excellence and continuous improvement
Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor Assessment tests Interviews Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.