Miss J’s Café is seeking a passionate and experienced General Manager to lead our team and oversee all daily operations. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, is customer-focused, and has a keen eye for both detail and hospitality. You will be responsible for maintaining high standards of food quality, customer service, and staff management while driving profitability and fostering a welcoming café culture.
Key Responsibilities:
Operations Management
• Oversee daily café operations including opening/closing procedures, scheduling, and inventory.
• Ensure smooth kitchen and front-of-house coordination.
• Monitor food safety, cleanliness, and overall ambiance.
• Manage vendor relationships and coordinate supply orders.
Team Leadership
• Hire, train, and mentor staff including baristas, servers, and cooks.
• Foster a positive, team-oriented work environment.
• Conduct regular performance evaluations and manage staffing levels.
Customer Service
• Maintain high levels of customer satisfaction by handling complaints and feedback professionally.
• Ensure staff consistently deliver friendly and attentive service.
• Develop and promote customer loyalty initiatives.
Financial Oversight
• Monitor daily sales, labor costs, and expenses.
• Analyze reports to improve profitability and efficiency.
• Implement cost-control measures and ensure accurate cash handling.
Marketing & Community Engagement
• Assist with social media, in-store promotions, and events.
• Represent the café at community events and develop local partnerships.
Qualifications:
• 2+ years of management experience in a café, restaurant, or hospitality setting.
• Strong leadership and communication skills.
• Proven ability to manage staff and resolve conflicts.
• Working knowledge of POS systems, scheduling software, and basic bookkeeping.
• Food safety certification (preferred).
Requirements
• Previous General Manager experience in quick-service, pizza, or fast-casual restaurant operations preferred
• Strong leadership, communication, and problem-solving skills
• Ability to lead in a high-volume, stand-alone environment
• Strong organizational and time management abilities
• Experience with staffing, coaching, and performance management
• Flexibility to work nights, weekends, and holidays as business needs require
Benefits
Why Join LV Petroleum?
• Fast-growing company with advancement opportunities
• High-energy and team-oriented culture
• Competitive pay and bonus opportunities
• Health, vision, dental, and 401(k) benefits
• Paid training and career development
• Opportunity to grow with one of the fastest expanding travel center and QSR operators in the country
• #LI-DNI