As a Practice Support Specialist, you'll be part of our Practice Support team and the go-to person on site in our Clifton Park office. You'll help patients, referring partners, and internal staff get what they need by managing inquiries over the phone, by email, and through electronic ticketing, making sure questions are answered and requests are handled quickly and professionally.
This part-time, in-person role is based in our Clifton Park office, for up to 25 hours per week. Days and hours are flexible but will be scheduled within Monday–Friday, 9 a.m.–5 p.m. Along with supporting patients and partners, you'll keep the office running smoothly by handling mail, keeping supplies stocked, and making sure the space stays organized.
You'll also handle key support tasks such as verifying benefit eligibility, scheduling and rescheduling appointments, and assisting patients with registration and other needs. Training will be provided.
This role is all about creating a welcoming, efficient, and supportive environment that makes it easy for patients and partners to get the help they need and ensures the office operates smoothly.
• High School diploma or GED required; Associate degree strongly preferred
• Experience in a customer service or call center role a plus; training provided for candidates without direct experience
• Excellent verbal and written communication skills
• Comfortable navigating multiple software platforms and web-based applications
• Ability to work in a HIPAA-compliant manner with sensitive and private data, including maintaining a secure and confidential workspace
• Experience with patient scheduling or registration is a plus
• Experience with insurance eligibility verification is a plus
• Prior experience in a medical or behavioral health setting is a plus
• Experience using Zendesk or similar ticketing systems preferred
• Experience with EHR or EMR systems is a plus
• Experience with standard office productivity tools is a plus
• Bilingual or multilingual proficiency is a plus
• Must be eligible to work in the United States