Head of Technology & AI

--- base: / meta-keywords: meta-viewport: width=device-width, initial-scale=1.0 --- Head of Technology \& AI ======================== ### **About the ITI** The ITI (International Team for Implantology) is the world's leading academic community in implant dentistry. Founded in 1980 and headquartered in Basel, Switzerland, we are an independent, non\-profit, member\-led organization uniting around 25,000 Fellows and Members across 40 Sections worldwide. Built on four pillars — Science, Education, Leadership and Membership — the ITI sets the global standard for evidence\-based education and has invested heavily in research that improves treatment for patients everywhere. Our purpose is simple: *inspiring global excellence in implant dentistry for the benefit of the patient.* ### **The opportunity** We are looking for a technology leader who has run enterprise systems properly and still wants to stay close to the work. You will own ITI's technology and AI landscape end to end — architecture, data, solution design, delivery, operations, security, and the responsible adoption of artificial intelligence — leading a small internal team and a growing portfolio of partner relationships. Most implementation is done by external partners: Microsoft Dynamics and Docebo implementation partners, digital agencies, and specialist developers. Your role is not to steer them from a distance, but to be the informed client who sets the architecture, scopes the work, judges what comes back, and decides on trade\-offs and technical direction. That requires real depth — you need to understand what your suppliers are building well enough to challenge it. ### **What you will do** **How We Work** * **Close to the work.** You will not write most of the code, but you will read it, review solution designs and data models, prototype, and dig into problems yourself. * **Partner\-driven.** Our capacity grows through suppliers, not headcount. Selecting, scoping, and holding agencies to a high standard is the core of the job. * **Broad.** Small team, wide surface. In the same week you may work on a Dynamics data model, a Docebo integration, a security finding, and the AI agent. * **Startup pace, enterprise discipline.** We deliver in small, iterative steps — while running systems that carry member data, education credits, and revenue, so security, data governance, and reliability are non\-negotiable. **Platforms and Solution Ownership** * **Own ITI's platform landscape end to end**, including strategy, architecture, delivery, operation, and lifecycle management**.** Microsoft Dynamics 365 and Customer Insights, Docebo, WordPress and headless CMS, the ITI mobile app, our AI agent, and our event, membership, and community platforms — including the integrations between them. * **Own the Microsoft ecosystem as ITI's core business platform.** Dynamics 365 as the system of record for members, customers, and transactions, and Customer Insights as the basis for segmentation, journeys, and communication. * **Own identity as a platform**, with Microsoft Entra ID as the backbone for staff, member, volunteer, and partner access, including tenant configuration, single sign\-on and federation across our platforms, external and guest identities, conditional access, app registrations, and the joiner\-mover\-leaver lifecycle. * **Own the Azure foundation on which much of this runs.** Subscriptions and resource governance, hosting, integration and automation services, API management, monitoring, and cost control. * **Set the technical direction for each platform**, including architecture, data models, integrations, release processes, and lifecycle management. Decide what is built, configured, or bought. * **Review what partners deliver.** Solution designs, data models, integrations, configuration, and code and judge quality, maintainability, security, and value for money before it goes live. **Suppliers and Partners** * **Build and manage ITI's partner ecosystem.** Dynamics and Docebo implementation partners, digital agencies, and specialist providers — including selection, contracts, budgets, licenses, and service levels. * **Steer delivery actively.** Set requirements and acceptance criteria, review output technically, and intervene early when quality or pace slips. * **Set expectations on modern delivery practice.** Source control, code review, testing, CI/CD, separated environments, documentation, monitoring, clean handover — and verify they are met. * **Keep** architecture **knowledge**, data ownership, and critical documentation **in\-house**, so ITI never becomes dependent on a single supplier. **Architecture, Data, and Security** * **Maintain a clear, current picture of the landscape,** including systems, integrations, data flows, identities, dependencies and costs. Define architecture principles and a roadmap concrete enough to be followed. * **Own the data architecture.** Clear sources of truth across Dynamics, Customer Insights, Docebo, web, app, and events; data quality; and compliance with Swiss FADP and GDPR. * **Ensure secure, reliable operations with external partners.** Own cybersecurity, identity and access management, monitoring, backup, disaster recovery, incident response, and supplier security. * **Apply governance in proportion.** Enough structure to be secure, auditable, and predictable, and no more. **Artificial Intelligence** * **Deliver AI use cases that create real value**, including our member\-facing AI agent, automation of manual processes, retrieval and search across ITI's content, and decision support. * **Choose tools on merit and stay open across the market.** Microsoft's AI stack where it fits, other models, platforms, and agentic tools where they are better. * **Prototype quickly,** evaluate honestly, and stop what does not work. * **Establish responsible AI guardrails** covering data protection, intellectual property, the sensitivity of clinical content, and transparency. **Team and