THX UK is a leading tool and equipment hire company serving specialist contractors in the fit-out sector, known for proactive fleet renewal, real-time service transparency, and industry-leading customer satisfaction across major cities in England.
We're looking for a Credit Control Specialist to help protect the financial health of a growing business. You'll take ownership of a ledger, work directly with contractor clients to keep payments on track, and play a genuine role in credit risk decisions — including liaising with insurers and solicitors on legal cases. This isn't a purely transactional collections role: you'll have real input into process improvement and risk exposure across the business.
What you'll be doing
• Processing sales invoices and issuing monthly statements
• Proactively identifying and chasing overdue accounts by phone and email, resolving queries directly with customers and internal colleagues
• Reducing debtor days and overdue account percentages against agreed targets
• Negotiating payment plans and, where necessary, progressing legal proceedings
• Maintaining accurate records of customer contact, credit reports, and credit limits
• Posting and allocating customer receipts
• Managing legal cases in liaison with insurers and solicitors
• Building strong, constructive relationships with THX customers
• Flagging risk and process issues directly to the Financial Controller
What you'll bring
• Proven experience in a credit control or accounts receivable role
• Strong attention to detail and excellent organisational skills
• Confidence with Microsoft Excel and accounting systems (Sage 50 experience a plus)
• Comfortable working independently and as part of a team
• Strong written and verbal communication skills
• A proactive, adaptable approach — happy to challenge existing processes constructively and suggest better ways of working
• Ability to manage multiple tasks and deadlines.
• Discreet and trustworthy with sensitive information.