Operations Support Engineer - A26359

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency. We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation. We are searching for our next team members to join our growing team. If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you. Co-Development Business Unit is hiring for Operations Support Engineer You will work in Singapore Government Agencies This is a fixed term contract role. The engagement is 1 year. Internal Code: A26359 What will you do? The ICT Operations Support Engineer is responsible for the day-to-day administration and operational support of NCSS's ICT environment. The role focuses on service request management, IT administration, vendor coordination, user support, and operational governance to ensure ICT services are delivered effectively, securely, and in compliance with Whole-of-Government (WOG) standards. A key responsibility of this role is to manage the end-to-end lifecycle of ICT service requests, ensuring requests are accurately raised, tracked, fulfilled, and verified before closure. ICT Operations & Service Request Management • Raise, track, and manage ICT service requests, incidents, and operational support activities. • Coordinate with GovTech, managed service providers, and vendors to fulfil requests within agreed SLAs. • Review and validate service request submissions, approvals, and fulfilment evidence. • Monitor request backlog, follow up on outstanding requests, and escalate service delivery issues where necessary. • Maintain accurate records and audit trails for operational activities. IT Administration & User Support • Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune. • Support user onboarding, offboarding, and access management processes. • Manage user accounts, shared mailboxes, distribution lists, licences, and security groups. • Coordinate endpoint provisioning, software installation, and workplace technology support. Vendor & Service Delivery Management • Act as the liaison between NCSS and ICT service providers. • Monitor vendor performance against SLAs and KPIs. • Review service reports and validate completed work before acceptance. • Participate in operational and service review meetings. Governance, Security & Compliance • Support ICT governance, audit, risk management, and cybersecurity activities. • Conduct periodic access reviews and support compliance exercises. • Ensure ICT processes and documentation remain current and audit-ready. Asset & Operations Support • Maintain ICT asset inventory and software licence records. • Support asset verification, refresh, replacement, and disposal activities. • Assist in incident management, problem management, and operational reporting. What are we looking for? • Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline. • Minimum 2 years of experience in IT operations, IT administration, service management, or infrastructure support. • Experience supporting Microsoft 365 and workplace technologies. • Experience working with vendors and managed service providers. • Familiarity with IT service management processes and tools. • Experience working within the Singapore Government ICT environment. • Familiarity with WOG ICT processes, governance, and support models. • Experience using Government ICT support portals such as: • ITSM Portal • SGMail Administration Portal • EUSS Portal • Experience supporting user provisioning, access management, email administration, and workplace technology services