• Lead the delivery and operation of enterprise Data Analytics Platforms including Posit, Tableau Cloud, and Spotfire.
• Act as the primary interface between business stakeholders, Product Owners, Technical Leads, offshore development teams, CloudOps, and QA teams.
• Drive platform enhancements, onboarding, support, and adoption using an Agile product delivery model.
• Work directly with Clinical and Commercial stakeholders to understand requirements and translate them into actionable platform improvements.
• Demonstrate proactive, effective, and assertive communication to drive decisions, resolve issues, manage stakeholders, and ensure timely execution across cross-functional teams.
• Ensure platform services are delivered effectively within a regulated pharmaceutical environment.
• Partner with Product Owners and Technical Leads to manage and execute platform roadmaps.
• Engage directly with Clinical and Commercial stakeholders to gather requirements, prioritize requests, and communicate progress.
• Drive discussions, align stakeholders, and proactively resolve delivery, operational, and platform-related challenges.
• Manage and coordinate offshore development teams to deliver enhancements and operational support.
• Facilitate Agile ceremonies including backlog grooming, sprint planning, reviews, and release planning.
• Maintain and prioritize platform backlogs using tools such as Aha! and Jira.
• Coordinate with CloudOps, Infrastructure, Security, and QA teams to remove delivery blockers and drive issue resolution.
• Monitor platform health, usage, adoption, and service delivery metrics.
• Support platform governance, user onboarding, access management, and change management activities.
• Ensure compliance with GxP, validation, audit, and quality processes.
• Drive continuous improvement initiatives to enhance platform performance, reliability, and user experience.
• Communicate effectively with technical and business teams at all organizational levels to achieve desired outcomes.
Qualifications
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 6+ years of experience in analytics platforms, cloud platforms, or technology delivery roles.
• Experience working within Life Sciences, Pharmaceutical, Biotechnology, or Healthcare organizations.
• Hands-on familiarity with Posit, Tableau Cloud, and Spotfire platforms.
• Working knowledge of AWS cloud services, Kubernetes and cloud-based platform operations.
• Experience operating in Agile delivery environments using Aha! and Jira.
• Understanding of SDLC, platform operations, and support models.
• Familiarity with GxP, validation, change control, and compliance processes.
• Experience managing or coordinating offshore development teams.
• Excellent communication, stakeholder management, and influencing skills with a demonstrated ability to be proactive, assertive, and outcome-oriented.
• Ability to effectively challenge, negotiate, drive decisions, manage competing priorities, and work across business and technical teams to deliver results.
• Experience supporting Clinical, Commercial, or other regulated business functions is preferred