Responsibilities
• Lead and monitor the efficient operation of the policy administration function, maximising customer service levels.
• Devises & implements efficient policy administration procedures and workflow.
• Set put standard operation procedure manual and worksheet to outsourcing partners.
• Keep updated procedure manuals and worksheet.
• Investigation cause of defects and errors that occurred during the processing
• Suggesting improvement to outsourcing partners and internal stakeholders to prevent mistakes.
• Ensure staff can work confidently with the new process by providing training and collecting feedback.
• Positive communication with staff and other stakeholders.
• Seeking to improve our risk position, enhance our control environment and promote a risk aware culture in compliance angle.
• Inspecting output quality to make sure process runs smoothly.
• Contribute to specification and development of IT systems to enhance efficiency and quality of services
• Work closely with project team as to ensure the project and UAT is in line with the timescales and objectives
• Arranging regular meeting and taking minutes
Requirements
• Bachelor Degree
• With 5 years relevant experience in a policy administration in insurance company (including 2 years supervisory experience)
• Experience in system testing and project involvement
• Good communication, fluency in written and spoken English and Cantonese is required
• Good awareness of risk control and can work independent
• Good attitude and telephone manner
• Good time management
• Able to work under pressure
• Accountable
• Proficiency in MS office applications and Chinese Word Processing
Bupa offers 5 days’ work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.
Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.
Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.