Seasonal - Order Fulfillment & Processing Specialist

Blue Nile is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a "Great Place to Work-Certified™" company. Innovation and brilliance - two things that set us apart. We are looking for an Order Fulfillment & Processing Specialist who will oversee a range of order processing tasks, including processing repairs, custom orders, and canceled orders. Additionally, the Order Fulfillment & Processing Specialist is responsible for managing and executing the end-to-end order fulfillment process with a high level of accuracy, efficiency, and accountability. This role requires a deeper understanding of order systems, inventory management, and cross-departmental coordination. The Specialist serves as a key point of support for resolving complex order issues, improving processes, and ensuring a seamless customer experience. This is a seasonal position supporting our Order Fulfillment Team. The position is full-time hours with strong overtime availability from November-December, and expected scheduling flexibility on certain weekends. There is expected scheduling flexibility on certain weekends. Base pay range for this position: $17.50 - $22.50 per hour. Final pay rate shall be determined and is based on experience and qualifications. At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position. Responsibilities • Oversee and manage the full order fulfillment cycle from receipt to completion • Review, validate, and process complex and high-priority orders in internal systems • Monitor order flow and proactively identify and resolve potential bottlenecks or delays • Track outstanding orders and address issues to prevent procurement and fulfillment delays • Identify, troubleshoot, and resolve order discrepancies, system errors, and fulfillment issues • Monitor and respond to new messages within the order management system in a timely manners • Review and process canceled orders, QC fails, Quick Fix, and HD orders • Serve as an escalation point for order-related issues, providing timely and effective resolutions • Partner closely with Customer Service, Production, Quality Assurance & Shipping to ensure seamless execution • Coordinate the processing of repair requests and custom orders while maintaining service standards • Support inventory accuracy through cycle counts, audits, and discrepancy resolution • Maintain accurate and up-to-date records of order status and fulfillment activities • Train and mentor Order Fulfillment Associates as needed • Contribute to the development and continuous improvement of Standard Operating Procedures (SOPs) • Prioritize urgent and high-value orders while maintaining precision, efficiency, and quality • Maintain a clean, organized, and safe work environment in compliance with operational standards • Minimum of 1 year of prior experience in a order processing, customer service or complex order management role • Intermediate Proficiency with Microsoft Excel • Strong attention to detail • Works with a sense of urgency • Clear communicator • Strong problem solving and excellent at following directions • 2-3 years of relevant experience preferred