The New York City Department of Transportation (NYC DOT) is seeking a detail-oriented and highly skilled writer to serve as an Elected Official Correspondence Liaison within the Commissioner’s Correspondence Unit. The selected candidate will play a critical role in managing written communications on behalf of the Commissioner, ensuring timely, accurate, and policy-aligned responses to inquiries from elected officials and the public. Key Responsibilities include, but are not limited to: • Drafting and coordinating timely responses to correspondence from elected officials for the Commissioner’s signature, incorporating research and input from NYC DOT divisions and subject matter experts. • Ensuring all outgoing correspondence is clear, concise, professional, and aligned with the Commissioner’s communication style and NYC DOT editorial standards. • Researching, drafting, and revising acknowledgment letters and emails in response to constituent inquiries submitted through webforms and other channels. • Preparing customized, high-priority responses addressing sensitive issues, including traffic fatalities, crashes, pedestrian and cyclist injuries, and other urgent public safety concerns. • Maintaining and updating the unit’s template response library, including references to the NYC Street Design Manual (Green Book) and other official guidance materials. • Conducting research across internal systems, public records, media outlets, and social media platforms to inform responses and ensure accuracy. • Collaborating with program areas and division leadership to gather information and develop comprehensive, policy-consistent communications. • Assisting with special projects and performing additional duties as assigned to support the Commissioner’s Correspondence Unit.